SDS100/SDS200: SDS100 Firmware Fix

[lkas]

Don't think he'll do that.

i loaded the newest beta and then went back to the latest firmware today without issues. To each their own...

 

[Whiskey3JMC]

OP doesn't seem to want to take our suggestions. Seems like just another
to me

 

[belvdr]

i loaded the newest beta and then went back to the latest firmware today without issues. To each their own...

Yeah but that was the beta. Did that include a sub firmware too? Not every firmware upgrade is the same.

 

[dave3825]

I called Uniden Customer Service for the 2nd time today. I got the impression the firmware fix is not the priority to them as it is to us. We need many people to call and express displeasure. 1-800-297-1023.

You seem surprised by this. To be honest, many of us are not. This is to be expected. I mean you do realize you are not really talking to the correct people at Uniden, right? Those people just answer the phones and then search for a solution to give you in hopes you won't call again. A while back they were telling people that DMR, NXDN and Provoice upgrades were not sold by Uniden and the only way was thru 3rd party.

If you really want to voice your concerns, take a trip to CES this year and speak to the Uniden employees at booth 3061.

Maybe one and done Kip Sullivan will be there. You know, the new CEO that said all this and never logged in again.

The last thing we want to do is exit the Scanner Category. Paul Opitz was a huge loss and irreplaceable. I've been back six weeks but know how important in my 15 years at Uniden this category is. I will be going to Japan with two new product managers we hired away from Cobra to meet with Engineering Japan on development of new scanners. Be patient and we did not buy the company to do anyhting but capitiaze on categories we ignored far too long.

 

[JustLou]

I called Uniden Customer Service for the 2nd time today. I got the impression the firmware fix is not the priority to them as it is to us. We need many people to call and express displeasure. 1-800-297-1023. I pointed out a quick fix would simply reload the previous , not the latest, firmware on Sentinel. Don't be shy, this scanner costs too much for customers to be treated this way! Bob K3RSJ

"We"? I'm very happy with the new firmware on the 200. If you're not happy with it, just go back to 1.21.00.

 

[phask]

You seem surprised by this. To be honest, many of us are not. This is to be expected. I mean you do realize you are not really talking to the correct people at Uniden, right? Those people just answer the phones and then search for a solution to give you in hopes you won't call again. A while back they were telling people that DMR, NXDN and Provoice upgrades were not sold by Uniden and the only way was thru 3rd party.

If you really want to voice your concerns, take a trip to CES this year and speak to the Uniden employees at booth 3061.

Maybe one and done Kip Sullivan will be there. You know, the new CEO that said all this and never logged in again.

They actually have a CES booth? It's been years since the last one. Bet it's radar detectors and marine.

 

[dave3825]

They actually have a CES booth?

Yes sir

Uniden CES 2024

forums.radioreference.com

It's been years since the last one.

Pretty sure they were there last year.

CES vs Uniden

Anyone going to the CES? Uniden is at booth 7420.

forums.radioreference.com

 

[eaf1956]

I called Uniden Customer Service for the 2nd time today. I got the impression the firmware fix is not the priority to them as it is to us. We need many people to call and express displeasure. 1-800-297-1023. I pointed out a quick fix would simply reload the previous , not the latest, firmware on Sentinel. Don't be shy, this scanner costs too much for customers to be treated this way! Bob K3RSJ

Firmware works fine for me a few minor issues

 

[JvdK]

We need many people to call and express displeasure. 1-800-297-1023. Don't be shy, this scanner costs too much for customers to be treated this way! Bob K3RSJ

Well Bob, calling customer service is like peeing in black pants. It give’s you a warm feeling for a moment but no one notices…..

 

[k3rsj]

Made 4th phone call to Cust Service mins ago. Still no fix, rollback, and still getting the run around. Uniden needs to be bombarded with calls and/or requests for refunds. Otherwise, enjoy the silence!

 

[KevinC]

Please don't start any new threads concerning this as this is the second time I've had to merge posts about this issue.

 

[dave3825]

Made 4th phone call to Cust Service mins ago. Still no fix, rollback, and still getting the run around.

Why cant you roll back? Others have.

 

[belvdr]

Made 4th phone call to Cust Service mins ago. Still no fix, rollback, and still getting the run around. Uniden needs to be bombarded with calls and/or requests for refunds. Otherwise, enjoy the silence!

You know they are brewing decaf these days.

 

[dave3825]

You know they are brewing decaf these days.

And taking bets on who the next caller will be.

 

[ka3jjz]

I called Uniden Customer Service for the 2nd time today. I got the impression the firmware fix is not the priority to them as it is to us. We need many people to call and express displeasure. 1-800-297-1023. I pointed out a quick fix would simply reload the previous , not the latest, firmware on Sentinel. Don't be shy, this scanner costs too much for customers to be treated this way! Bob K3RSJ

Bob if you take a look at the wiki forum you will see that the SDS FAQ has been updated with many thread links, including one for how to back out the firmware AND a beta Uniden released for Type 2 scanning (which by all accounts has not been all that successful).

I even tagged a certain individual in the announcement; I'm certain he knows about the issues (else why would the beta for the Type 2 scanning been released?). All the calling is likely go eventually get a 'it's that kook again' and get the call dropped..

If you're unhappy, as suggested above, back the fixes out and revert. You're not the only one who is unhappy, after all. I'd suggest taking a chill pill, or put another way....

Would you like some cheese with that w(h)ine?

'nuff said...Mike