k3fs
Member
Again the changes made to the board, including the display, RTC, and the addition of RES#, and C1 all occurred at the same time. They failed to put C1 on the board, and that would have fixed the issue at that time. Also keep in mind the noise issue was known long before this. It is more likely they knew about the noise issue, and added the fix to the board while fixing the other defects as well. But, failed to add C1 to truly fix the defect.
They are happy to have customers put tape on their door, and even more happy to charge them to fix something that really should not need repaired. The parts should have simply been installed when they made the changes.
I have learned a lot about Uniden from this as well.
When there is a problem, admit it as soon as possible.
Customers are not stupid. Ignoring or denying a legitimate problem is not the way to handle it.
They are happy to have customers put tape on their door, and even more happy to charge them to fix something that really should not need repaired. The parts should have simply been installed when they made the changes.
I have learned a lot about Uniden from this as well.
When there is a problem, admit it as soon as possible.
Customers are not stupid. Ignoring or denying a legitimate problem is not the way to handle it.