Unication G3 / G5 won't connect to Windows 11?

[sefrischling]

I have been using a Windows 7 laptop to program my G3 and G5 without any issues for 4+ years, now that I switched to a Windows 11 laptop, since my trusty ole' ToughBook has moved on to a better place, I cannot get either the G3 or G5 to connect when I launch the PPS to and connect the USB cable.

I have tried both USB ports, I have tried multiple cables.

Any suggestions?

 

[RaleighGuy]

I have been using a Windows 7 laptop to program my G3 and G5 without any issues for 4+ years, now that I switched to a Windows 11 laptop, since my trusty ole' ToughBook has moved on to a better place, I cannot get either the G3 or G5 to connect when I launch the PPS to and connect the USB cable.

I have tried both USB ports, I have tried multiple cables.

Any suggestions?

Have you tried to download and installing the Unication driver again?

 

[buddrousa]

Does the cable show up in DEVICE MANAGER?
Have you Double Checked for the correct commport?

 

[sefrischling]

Does the cable show up in DEVICE MANAGER?
Have you Double Checked for the correct commport?

It shows up, and I have tried all the comports

 

[sefrischling]

Have you tried to download and installing the Unication driver again?

Yes, 3 or 4 times.

 

[buddrousa]

In Device Manager under ports what port does it say when pager is connected?
Do you have a Yellow Exclamation Point on the Driver under Ports.

 

[sefrischling]

In Device Manager under ports what port does it say when pager is connected?
Do you have a Yellow Exclamation Point on the Driver under Ports.

No, it shows as it is working. The computer sees it, but the PPS doesn't show anything connected.

 

[buddrousa]

Do the G3 and G5's have to be put into Programming?

 

[sefrischling]

Do the G3 and G5's have to be put into Programming?

I never have been before. I have always just plugged it in, the PPS saw them, and I could program at will.

 

[buddrousa]

What version PPs are you running

 

[K9KLC]

What version PPs are you running

This is the first question.

 

[K9KLC]

Do the G3 and G5's have to be put into Programming?

No, there is no setting on the pager itself required for programming other than it must be turned on.

 

[buddrousa]

I have some G3's to setup but have not connected to them yet.
And where do you see the Version at and No it was not my 1st question.

 

[K9KLC]

I have some G3's to setup but have not connected to them yet.
And where do you see the Version at and No it was not my 1st question.

Was my first question. Sorry for my poor wording. Version of what, the PPS or the pager?

 

[buddrousa]

PPS Software version
Pager Firmware version

 

[N6ML]

When you connect the USB cable (and the pager is on), in Windows Device Manager, you should see a device identified like "Unication USB Ethernet/RNDIS #x". If you don't see that, the driver is not installed correctly. I know you said you reinstalled it, but just to be clear - there is a separate driver package (separate from PPS) available for download, and that can sometimes help in these situations.

If you do see the correct device, it may be that some malware protection software is preventing communication with the pager. Search this forum for "Norton" and you'll find several reports of it needing to be told to allow PPS to communicate.

 

[sefrischling]

I messed around with the port configuration in the device manager and somehow the pagers connect to the computer. I have absolutely no idea what I did, but it is working now.