G5 continually reboots

[inlandpatch]

Having an issue with my G5, my unit would randomly reboot at times but didn't seem to be alarming at first. Now this morning I turned the unit on, red light on the top turns on like its starting up, and start up screen starts the unit gets to the first two dots and then reboots. Looks like its locked up. I already took the battery out for 5 minutes, battery is not dead it is probably around 50% or so. I just bought this unit new from Unication 2 months ago in October and should be on the newest firmware and using PPS 4.0.

Any suggestions on what I should do?

I just put in a form to contact my local dealer.

 

[Jon1984]

I have a G4 and same happen to mine also I had to ship it out for repair

 

[inlandpatch]

Ok thank you, that was my fear, I just contacted them. I bought this specifically for a trip during Christmas and this happens....

 

[Jon1984]

Yeah that sucks hate to hear that it takes about week in a half to get it back reboot issue

 

[kb8q]

Having an issue with my G5, my unit would randomly reboot at times but didn't seem to be alarming at first. Now this morning I turned the unit on, red light on the top turns on like its starting up, and start up screen starts the unit gets to the first two dots and then reboots. Looks like its locked up. I already took the battery out for 5 minutes, battery is not dead it is probably around 50% or so. I just bought this unit new from Unication 2 months ago in October and should be on the newest firmware and using PPS 4.0.

Any suggestions on what I should do?

I just put in a form to contact my local dealer.

I have a G5 that does the same thing. I’m addition to what you describe, mine also sometimes locks up on a TG with the screen lit as if it’s still live. Change the knob and it reboots and starts running again.

Would appreciate some feedback from others who sent their units to Unication for repair. Anyone know what they did to fix the problem?

 

[blackbelter]

Sounds familiar and associated with the latest 2.x FW. Perhaps you can downgrade to the previous FW. You may also ask your dealer for the previous FW.

 

[Echo4Thirty]

I have a G5 that does the same thing. I’m addition to what you describe, mine also sometimes locks up on a TG with the screen lit as if it’s still live. Change the knob and it reboots and starts running again.

Would appreciate some feedback from others who sent their units to Unication for repair. Anyone know what they did to fix the problem?

On all of the ones we have sent back to UC, they have just sent back a refirbished pager instead of fixing the same one we sent in.

 

[picscan]

On all of the ones we have sent back to UC, they have just sent back a refirbished pager instead of fixing the same one we sent in.

Yeah, that has happened twice to me, the second one was more beat up than the one I sent in. My newest one was rebooting by itself a couple weeks ago, don't know why but it hasn't done it since.

 

[inlandpatch]

Update, I just got my radio back from Unication. Really fast response and fixed my radio, great customer service!

I noticed that there is a new software definition on my radio. Does anyone know what this means, "BLE ACK to PS&DRT". Before my radio was just ARC Filter +Encryption + Basic Function or something like that.

 

[RaleighGuy]

Update, I just got my radio back from Unication. Really fast response and fixed my radio, great customer service!

I noticed that there is a new software definition on my radio. Does anyone know what this means, "BLE ACK to PS&DRT". Before my radio was just ARC Filter +Encryption + Basic Function or something like that.