I have had the handheld Uniden BCD396XT for some time, over 2 years. I had the unit off for a long time plugged in. I just recently turned the unit back on and the display words are completely backwards. Once the screen loads, I can do things with the keypad and dials but the screen won't change, it is stuck. I have looked everywhere to see if anyone else had the same problem but couldn't find anything. I contacted Uniden for assistance and got the programmed "send your unit in for repair". To me, it is a firmware issue and I'm thinking that I need to do a firmware update to rectify the issue. Am I in the ballpark for this one. I can provide a picture to further assist.
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