Uniden Case #.. ?

[fmurphy]

Just recv'd an email stating a case # had been started on the repair of my SDS200 that I had sent in for a replacement screen (2nd time). I thought there may be an issue with the repair so I called Uniden customer service to see what was happening. A wonderful customer service rep named Christy explained to me there were no issues, that Uniden was getting away from the SRO system and changing things to CASE #'s in their new software hoping to streamline the operations.
Christy said it shouldn't have any effect on the repair times for the equipment.
Let's keep our fingers crossed and hope their new system works out for the best..............
Hoping for a speedy recovery and return of my SDS200........

Frank M

 

[trentbob]

Sorry this happened to you... I would not be looking forward to a return of that SDS 200. I would be looking forward to your brand new replacement if you are still on warranty. Just one man's opinion.

 

[fmurphy]

unfortunately not under warranty... wish it were. The first repair was but not this one.

 

[begoli]

unfortunately not under warranty... wish it were. The first repair was but not this one.

How long ago was the repair? Does the repair have a warranty period?

Screen failing more than once sounds like a major fault to me. Once maybe just a dodgy screen, but twice?

 

[fmurphy]

The original warranty repair for the screen was Nov 2019 after only having radio for a few months. Repair warranty is for 90days. Screen went belly up around Nov 2020 but didn't want to send in over holidays with the virus protocol going on and possible longer repair times. The radio still received great, just couldn't see the screen worth a darn. In my experience over the yrs Uniden has always been great with their service. Just in the waiting mode now. Repair order says estimated return date 02/18. The last repair was returned a week or so early. Keeping my fingers crossed on this one.

 

[fmurphy]

Just a little update......
STILL no scanner. Have communicated with customer service numerous times. Have been told by one person it has been fixed and shipped (week and a half ago) then told it hasn't been fixed.... then told it was fixed and will be shipped.... now saying they didn't have return adress to ship it back, when it was very plainly typed and highted on the return form... re-sent the address and now saying it may be a week before it's shipped out....
I've tried my best to give Uniden customer service the benefit of the doubt through the hard times with this virus mess, but my positive outlook toward them has soured to pure disappointment considering it's it's second time repaired for same problem.
I relly hope others have a more positive experience than I have had so far.
I'll update IF or when I get the SDS200 back...........