Uniden Warranty

[garys]

And that's how it should be but that's not how I read upman's posts in that thread

Maybe there is an issue with your reading comprehension skills.

 

[jeremyzone]

Maybe there is an issue with your reading comprehension skills.

That seems unnecessarily confrontational. I can assure you that there is absolutely nothing wrong with my reading comprehension.

UPMan should have been more clear or this thread wouldn't have been created.

 

[buddrousa]

Uniden UPManApr 24 9:28 AM
We honor receipts for primary online retailers. E*Bay is a secondary marketplace. UpManUpMan FAQ: UpMan < UnidenMan4 < TWiki -- Please read before emailing me directly
Not much to read into this.
And this is the ground they stand on.
Dealing with Unauthorized Online Dealers: Sales of

 

[jeremyzone]

Uniden UPManApr 24 9:28 AM
We honor receipts for primary online retailers. E*Bay is a secondary marketplace. UpManUpMan FAQ: UpMan < UnidenMan4 < TWiki -- Please read before emailing me directly
Not much to read into this.
And this is the ground they stand on.
Dealing with Unauthorized Online Dealers: Sales of

After a quick skim of the article, it doesn't seem to address the issue in this thread. It only talks about unauthorized dealers selling stuff on eBay, not authorized dealers. Right?

I understand that buying a scanner new from "Joe Blow's Super Low Online Sales" or whatever random seller on eBay, Amazon, or the like will not include a warranty (besides ebay's own protections of course). But this thread is about a reputable, authorized dealer selling a brand new scanner on eBay.

 

[KevinC]

UPMan's second post DID clarify it and was relayed in post #7:
"Uniden ALSO said that they honor their retailer's new scanner sales - ebay or otherwise."

The key is that you purchase the scanner from an authorized dealer for it to be considered first-owner merchandise.

Where do we find a list of "authorized dealers"?

Without this being published somewhere no one knows if a seller is authorized or not.

 

[KevinC]

Uniden ALSO said that they honor their retailer's new scanner sales - ebay or otherwise.

What they would not be able to warranty is a scanner sold as used, or sold by a non-retailer on eBay since the non-retailer is the first owner.

I believe that is Uniden's position, although I cannot speak for them.

Can you post a link to this?

I found these 2 responses from Paul...

"We honor receipts for primary online retailers. E*Bay is a secondary marketplace"

"We typically cannot honor warranty for items purchased from EBay, which is considered a secondary market (i.e. primarily for pre-owned goods). We have no way of verifying primary ownership from EBay"

I see nothing about "eBay or otherwise". But maybe I just missed it.

 

[garys]

[

That seems unnecessarily confrontational. I can assure you that there is absolutely nothing wrong with my reading comprehension.

UPMan should have been more clear or this thread wouldn't have been created.

My guess is he was quite clear, but you just don't like the answer and so are forum shopping.

 

[jeremyzone]

[

My guess is he was quite clear, but you just don't like the answer and so are forum shopping.

AH I understand now. Your reading comprehension is intact on the Yahoo groups but not in this thread.

Voyager is the one confusing everything and you should have responded to him with your reading comprehension wisecrack. UPMan was quite clear in the Yahoo groups-- he considers ebay to be a secondary marketplace and you need a receipt from a primary retailer in order to have a warranty. [And for some reason, still unexplained, ebay can't be both a primary and secondary "marketplace" in Uniden's narrow-minded, warranty-excluding definition.] However, for some reason, the Uniden shill account 'Voyager' posted in this thread a made up UPMan quote "Uniden ALSO said that they honor their retailer's new scanner sales - ebay or otherwise."

Forum shopping? That's strange. Are you trying to say that I'm on the Yahoo group with a different account? Uh no, nice try.

 

[Hulca]

I bought a 436 scanner a year ago.
Does my warranty start when I get what I paid for?
Hmmmmmmmmmm................. I wonder.

 

[Voyager]

Can you post a link to this?

I found these 2 responses from Paul...

"We honor receipts for primary online retailers.

You want me to cite the source for what you quoted?

As for who the dealers are, you can ask if they are an authorized dealer.

There may be a list somewhere, but I don't know of one offhand.

 

[KevinC]

You want me to cite the source for what you quoted?

As for who the dealers are, you can ask if they are an authorized dealer.

There may be a list somewhere, but I don't know of one offhand.

I want a quote of "eBay or otherwise" (and I know you knew that as you aren't stupid). I can't seem to find that anywhere...but as I said maybe I just missed it.

 

[chas0039]

UPMan's second post DID clarify it and was relayed in post #7:
"Uniden ALSO said that they honor their retailer's new scanner sales - ebay or otherwise."

The key is that you purchase the scanner from an authorized dealer for it to be considered first-owner merchandise.

This is NOT what I read. UPman posted twice on Yahoo.

1. "We honor receipts for primary online retailers. E*Bay is a secondary marketplace. UpMan"

2. "We typically cannot honor warranty for items purchased from EBay, which is considered a secondary market (i.e. primarily for pre-owned goods). We have no way of verifying primary ownership from EBay. UpMan"

He has not posted in this thread. You made the statement above, not UPman. In this case, again, he was addressing his comments SPECIFICALLY to a new Uniden scanner sold by a Primary Authorized Dealer, Main Trading Company. This is what MTC says when asked. MTC was mentioned in the post he was addressing. I see nothing here or there that would indicate Uniden would honor a warranty on any Ebay purchase.

Truthfully, I think they would. What surprised me is the very clear statement that they would not.

In any case, these issues, problems long term with the 436/546, and a host of other concerns and trends have turned me off on Uniden hardware. As Whistler has just picked up where GRE left off and has yet to develop anything that is their own, that pretty much ends this hobby other than on the internet and the 5 analog frequencies left in my area..

So sad, I would have enjoyed spending a few bucks on some radios. I listened to shortwave for years and love the hardware side of being a ham. My HF equipment is pricey, but it works. On the other side, I love playing with Baofeng radios and the challenge of programming and searching for frequencies. They are cheap and they work. And my tablets can get anything I want to listen to connected right to my door with no multipath interference, They are a bit more than cheap and they work.

I was ready to buy and Uniden does not seem to have a product ready to sell. Listening on a tablet is not any effort at all and not nearly as enjoyable as listening on a radio. I like the challenge and a bit of difficulty; but not this much Uniden.

I'll check back in a year or so and see where things are. Or maybe I'll shut my brain down and get a 996P2 and cross my fingers. All I know is it shouldn't be this hard to spend this much money.


I'm really glad this forum is here. Thanks to all.

 

[Voyager]

As long as you have a receipt from MTC (in this case), I don't see how they can differentiate if you purchased from their website or if you purchased it from them through eBay. After all, eBay is really only an introduction service for the sale. The scanner was still sold by an authorized dealer over the internet.

I believe Paul's comments about eBay purchases refer to non-authorized dealers. I specifically gave an example of my buying a lot of new stock scanners and selling them on eBay. To Uniden, I would be the first owner and the buyer from eBay would be a SECONDARY owner (hence no warranty).

Paul said they honor any purchase made from an authorized online dealer. So, it should not matter if the sale went through eBay, or a specific IP address, or a certain brand of router. As long as you have the authorized retailer's receipt, you should be fine, as they can verify that you are the original owner.

 

[chas0039]

As long as you have a receipt from MTC (in this case), I don't see how they can differentiate if you purchased from their website or if you purchased it from them through eBay. After all, eBay is really only an introduction service for the sale. The scanner was still sold by an authorized dealer over the internet.

I believe Paul's comments about eBay purchases refer to non-authorized dealers. I specifically gave an example of my buying a lot of new stock scanners and selling them on eBay. To Uniden, I would be the first owner and the buyer from eBay would be a SECONDARY owner (hence no warranty).

Paul said they honor any purchase made from an authorized online dealer. So, it should not matter if the sale went through eBay, or a specific IP address, or a certain brand of router. As long as you have the authorized retailer's receipt, you should be fine, as they can verify that you are the original owner.

All of what you say is interesting. However it is not the case.

1. The receipts ARE different and will say Ebay.

2. Paul's comment were SPECIFICALLY about an Authorized Primary Dealer.

3. Paul SPECIFICALLY said they would typically NOT honor ANY Ebay sale.

I'll be sending a request to Uniden for clarification as to sales on Ebay and Amazon and other Secondary Marketplaces where there might be Primary Dealers.

 

[chas0039]

Here is the final answer, direct from Uniden:

"Dear Valued Uniden Customer,

No warranty will be honored if any of our products are purchased on Ebay whatsoever. Yes, we honor warranty with Amazon. If you have any questions or are not sure if the website you are purchasing the unit from will have a warranty please call customer service at 800-620-7531 M-F 8am-4:15pm CST.

Thank you for contacting Uniden!
Samantha
Tech Support"

 

[KevinC]

UPMan's second post DID clarify it and was relayed in post #7:
"Uniden ALSO said that they honor their retailer's new scanner sales - ebay or otherwise."

The key is that you purchase the scanner from an authorized dealer for it to be considered first-owner merchandise.

Here is the final answer, direct from Uniden:

"Dear Valued Uniden Customer,

No warranty will be honored if any of our products are purchased on Ebay whatsoever. Yes, we honor warranty with Amazon. If you have any questions or are not sure if the website you are purchasing the unit from will have a warranty please call customer service at 800-620-7531 M-F 8am-4:15pm CST.

Thank you for contacting Uniden!
Samantha
Tech Support"

So much for the supposed clarification in red above (which, BTW, I never got a link to Paul stating that).

And this needs to be a sticky.


ETA- I'm not picking on Uniden for having this policy, we just needed to get it clarified.

 

[Blackink]

If you have any questions or are not sure if the website you are purchasing the unit from will have a warranty please call customer service at 800-620-7531 M-F 8am-4:15pm CST.

Thank you for contacting Uniden!
Samantha
Tech Support"

And what are the chances that you'll get through on that phone # ?!?!?

 

[jeremyzone]

Here is the final answer, direct from Uniden:

"Dear Valued Uniden Customer,

No warranty will be honored if any of our products are purchased on Ebay whatsoever. Yes, we honor warranty with Amazon. If you have any questions or are not sure if the website you are purchasing the unit from will have a warranty please call customer service at 800-620-7531 M-F 8am-4:15pm CST.

Thank you for contacting Uniden!
Samantha
Tech Support"

Thanks for finding out the answer.

Has anyone seen Arrested Development? "And that's why you don't make up UPMan quotes" (J Walter Weatherman reference from the show)

 

[Voyager]

Yea - we all know the CSR can't be wrong (unless they work for AnytoneTech). How many times have we all corrected a CSR's incorrect answers on this forum?

 

[chas0039]

Yea - we all know the CSR can't be wrong (unless they work for AnytoneTech). How many times have we all corrected a CSR's incorrect answers on this forum?

Boy, you just won't give up.