Uniden Warranty

[Voyager]

Just relaying experience. If UPMan says it, I will believe him. I've seen too many wrong answers from CSRs to trust what they say at face value. But, I understand why you want to post anything that supports your position and claim it 'the law'.

UPMan said they would honor any warranty as long as it's sold by an authorized dealer. So that is where I'm hanging my hat until he says otherwise.

To put it in the exact context, as KevinC quoted, "We honor receipts for primary online retailers." Now, the CSR contradicts that. You believe whom you want to, as will I.

 

[Voyager]

"And that's why you don't make up UPMan quotes" (J Walter Weatherman reference from the show)

I too read the quote that Kevin posted and it IS accurate. While I don't have a URL for it handy, nor do I wish to find it, just trust me if you won't trust Kevin that it is an accurate quote.

 

[chas0039]

Upman never said that. He said that they would not honor any Ebay purchase. Uniden confirmed this. That's pretty clear and unambiguous. We have never seen anything contradicting this.

But this is getting us nowhere. I keep posting direct statements from reliable sources and you keep posting opinions. I'm not clear why you need your opinion to be correct in spite of all the evidence to the contrary.

In any case I have my answer. No Ebay warranty. Others can buy from Ebay if they want.

 

[Voyager]

DIRECT QUOTE SOURCE:
https://groups.yahoo.com/neo/groups/BCD996p2/conversations/messages/90

It's not an opinion. It's a fact - no matter how much you say it isn't.
Direct statement. Reliable source. Quoted exactly as shown in post 41 above.

As I said - you believe whom you want, and I will believe whom I want.

 

[KevinC]

Can you post a link to this?

I found these 2 responses from Paul...

"We honor receipts for primary online retailers. E*Bay is a secondary marketplace"

"We typically cannot honor warranty for items purchased from EBay, which is considered a secondary market (i.e. primarily for pre-owned goods). We have no way of verifying primary ownership from EBay"

I see nothing about "eBay or otherwise". But maybe I just missed it.

Just relaying experience. If UPMan says it, I will believe him. I've seen too many wrong answers from CSRs to trust what they say at face value. But, I understand why you want to post anything that supports your position and claim it 'the law'.

UPMan said they would honor any warranty as long as it's sold by an authorized dealer. So that is where I'm hanging my hat until he says otherwise.

To put it in the exact context, as KevinC quoted, "We honor receipts for primary online retailers." Now, the CSR contradicts that. You believe whom you want to, as will I.

I too read the quote that Kevin posted and it IS accurate. While I don't have a URL for it handy, nor do I wish to find it, just trust me if you won't trust Kevin that it is an accurate quote.

I still see nothing form Paul/UPMan/Uniden that includes eBay??

I see 2 quotes from UPMan that specifically EXCLUDE eBay and one from the Uniden that does also.

I see no "eBay or otherwise" that was credited to UPMan previously.

Maybe I need glasses??? :roll:

And again, I'm not chastising Uniden for this policy, we just need it clarified...and so far both UPMan and a Uniden CSR have stated no eBay warranty.

And real cute not quoting the whole quote from UPMan (it should read ""We honor receipts for primary online retailers. E*Bay is a secondary marketplace").

 

[Voyager]

Please site the source where "ebay or otherwise" was claimed to be a direct quote from UPMan.

 

[chas0039]

DIRECT QUOTE SOURCE:
https://groups.yahoo.com/neo/groups/BCD996p2/conversations/messages/90

It's not an opinion. It's a fact - no matter how much you say it isn't.
Direct statement. Reliable source. Quoted exactly as shown in post 41 above.

As I said - you believe whom you want, and I will believe whom I want.

"We honor receipts for primary online retailers. E*Bay is a secondary marketplace. UpManUpMan"

No Ebay coverage. Period.

It is a shame UPman won't step in here and clarify what he said and restate what the official policy is. With all the mis-statements and mis-quotes and mis-attributions flying around it would be helpful for him to restate here what he said on the other forum.

For me, and most others, it is clear. But some need to hear it again.

 

[KevinC]

Uniden ALSO said that they honor their retailer's new scanner sales - ebay or otherwise.

What they would not be able to warranty is a scanner sold as used, or sold by a non-retailer on eBay since the non-retailer is the first owner.

I believe that is Uniden's position, although I cannot speak for them.

Please site the source where "ebay or otherwise" was claimed to be a direct quote from UPMan.

Here you go.

 

[Voyager]

Nope. No direct quote there. Got someplace else?

 

[KevinC]

Nope. No direct quote there. Got someplace else?

You stated...

"Uniden ALSO said that they honor their retailer's new scanner sales - ebay or otherwise."

So Uniden didn't say that? Which means you lied?

If Uniden didn't say that then the official answer from Uniden would be the CSM response.

Anyway, I'm done, The official response(s) from UPMan was/are...

"We honor receipts for primary online retailers. E*Bay is a secondary marketplace"

"We typically cannot honor warranty for items purchased from EBay, which is considered a secondary market (i.e. primarily for pre-owned goods). We have no way of verifying primary ownership from EBay"...with nothing left out OR added by me.

 

[Voyager]

UPMan clarified the warranty matter. Uniden considers ALL eBay sales as used equipment sales - even if sold as new.

Also, please note that there is a difference between a statement and a quote. Quotes are as shown in post 41. When I made the statement that Uniden honors their retailer's new scanner sales, that is not a direct quote.

To say I lied is in itself a lie. I took the retailer sales as meaning all retailer sales, not just some of them. So, you can buy a brand new scanner and it will have no warranty. I strongly disagree with that policy, but so be it. I would think there would be a federal law against that, but I don't know. And I am not quoting the FTC when making that statement.

 

[Nasby]

So it seems that the lesson of this discussion is, if a Uniden warranty is important to you, don't purchase a new Uniden product on Ebay.

 

[Blackink]

I'd think the New Uniden Scanner sellers on Ebay would want to be aware of Uniden's warranty policy.....

 

[jack103]

Google Uniden complaints

 

[mule1075]

Google Uniden complaints

I just did.Interesting it pointed me right back to this post.Sorry it is in the Uniden Tavern could not resist.Back to the bashing now for nobody's entertainment.

Sent from my Z750C using Tapatalk

 

[mikepdx]

Google Uniden complaints

That's an ugly tale.
Many complaints, but we knew that had to be.

Look people - take more into consideration when you pull the trigger
on new models based on all the bells and whistles and claims.

Google and look for a pattern of complaints.
FIND OUT turn-around time on queries, repairs.
Are repair parts readily available? Service Manuals?

Do they host their own help forum monitored by employees
who respond quickly or do they dump that dirty little task on
free forum boards? Hmm...Sound familiar?

Make them EARN their profit.

 

[Voyager]

If I made purchasing choices based on a Google search of complaints, I would never buy anything.

BTW, Uniden DOES have a company run forum. Few use it because there are many more people who help on these boards.

Service manuals are not available per FCC request. As much as I know everyone likes to blame Uniden for everything, it's not always they fault. In fact, more times than not, it isn't anything under their control. Note for the trolls "More times than not" means more than 50% of the time. It doesn't mean "never".

 

[mikepdx]

Service manuals are not available per FCC request...

That's a new one to me.
Could you elaorate please?
The FCC requested it??
This I gotta see.

 

[UPMan]

Copy/paste blast from the past:
-----Original Message-----
From: Paul Opitz [SMTPopitz1@Tandy.com]
Sent: Saturday, December 13, 1997 8:25 AM
To: 'bch...@san.rr.com'
Subject: SCANNER POLICY MEMO


> Early in 1997, representatives from industry, including RadioShack,
> met informally with the FCC to discuss current problems in the
> scanning hobby. Identified as a major problem was the ability of some
> scanner hobbyists to develop illegal modifications that allow scanners
> to receive cellular telephone transmissions. Among the possibilities
> discussed for eliminating this problem were the total epoxying of all
> circuit boards, which would render scanners both unmodifiable and
> unserviceable, or the restriction of technical information regarding
> scanner circuit design.
>
> As a result of this meeting, Tandy limited the availability of scanner
> service manuals to Tandy Service Centers only.
>
> While Tandy understands the desire of the do-it-yourself community to
> have easy access to service information, we feel the interests of the
> scanning hobby as a whole are best served by making it more difficult
> to develop illegal modifications by restricting access to some service
> manuals containing schematics. Therefore, in response to industry
> concerns, Tandy is implementing the following policy in regards to the
> release of service information and the servicing of scanners.
>
> * Tandy (RadioShack and TechAmerica) will withhold schematics
> (service manuals) for all scanners that can receive 800 MHz or above
> which were submitted for FCC certification after April, 1997. As of
> December 12, 1997, this means that service manuals for the following
> RadioShack scanners will not be available: 20-417 (PRO-2048), 20-430
> (PRO-2050), 20-512 (PRO-67), and 20-520 (PRO-90), along with all
> future service manuals within the stated criteria.
>
> * To the extent that service manuals exist and are in stock,
> schematics (service manuals) for scanners that can receive 800 MHz or
> above that were submitted for FCC certification before May, 1997 will
> continue to be available to customers and others.
>
> * To the extent that service manuals exist and are in stock,
> schematics (service manuals) for scanners that cannot receive 800 MHz
> or above will continue to be available to customers and others.
>
> * Modified scanners (regardless of frequency or date of
> manufacture) will not be serviced by Tandy. These scanners will be
> returned to the customer with a notice indicating that the unit
> appears to have been modified and if the scanner is returned to its
> original specifications, Tandy will use reasonable efforts to repair
> it.
>
> * To the extent that scanner parts are available and in stock,
> scanner replacement parts will continue to be available regardless of
> the scanner's frequency range or date of manufacture.
>

 

[krokus]

I notice that is a Tandy policy, which Uniden seems to follow, too. Was that a collaborative effort?

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