AR-DV10 very serious hardware issue

[c0ne]

Apparently its ok for a company like AOR to ship half baked products to their customers and then expect the customer to have patience while they “finish” it, Without doing any statement when... all they do is saying stuff like the firmware is complex, it takes time, we dont have live DMR signals to test, etc.. like you should accept this BS as a paying customer. Companys like these should not be in business, and governments should avoid using their stuff when it comes to public safety.

 

[woodpecker]

Using the AOR DV10 for COSPAS SARSAT is also a complete joke, with 406MHz channels spaced 3kHz apart you would be on the wrong channel.

Beacons use a +/- 0.2ppm TCXO, AOR spec the DV10 at +/- 5ppm, fail to meet it and then sell it as a search and rescue device.

Perhaps PRO-SIC who is AOR France and F5HPE would care to explain this seeing as he sells the COSPAS keys for 180 euros each to go in a device that is not fit for that function?

 

[marlbrook]

DV10

Hello All,

Given all the feedback, what are the options to have this rectified ?

Can it be rectified via software ?

If you read the other posts I think those questions have been answered. It is in AOR's hands. At the moment they still seem to be trying to minimise, (closer to ignore) the biggest problem, 'drift', or pretend it is OK.

There are two options
1. A software fix
Although nothing is impossible, it is very unlikely to work, mainly because frequencies are affected differently by their size, and the drift also depends on the actual temperature of the radio.

So one could perhaps add software that might force 450.050 stay in tune, however the same coding would not work for 150.050 etc.

Bearing in mind other radios remain stable, and there is no indication they have to constantly apply software to compensate for frequency drift.

Goodness knows how much internal memory it would take to try to compensate over the entire Frequency range, and how much all that constant checking would slow the receiver down. Even if AOR did that, it would only be a 'fudge'.

2. Hardware fix
Here is the 'rub'. The only way of fixing this issue correctly would require changes at component level. A re-design of the DV10's hardware.

AOR do not like that (obviously) Instead of 'coming clean' and promising new and existing Purchasers that they will fix this, they appear to be keeping quiet and hoping this will just go away.

That might work for a £50 radio, but not one costing £1000.

3. AOR have produced some very impressive receivers, but risk their well deserved 'high' reputation if they do not go 'public' about the DV10, and their intentions to fix it.

Those of us who paid out £1000 did so on the back of AOR's reputation, and believing the DV10 would be 'fit for purpose' in all respects, as advertised.

It almost goes without saying that we bought the radio because we wanted one, not to be able to moan about it. Those of us who had experience with the AR-DV1 expected there would be some firmware issues with the new receiver initially. Those would be corrected over time.

However, for all the reasons stated in other Posts on this thread, the DV10 has flaws that cannot truly be fixed by software.

It does not seem unreasonable to expect a receiver to remain 'listening' on the frequency that is shown on its display, and not slowly drift so far away it can no longer finds a signal that appears, especially Digital ones.

Sadly some 'Engineers' and AOR seem to find that unreasonable. One way or another they have themselves to blame

Either
AOR should NOT have produced previous receivers that are totally stable (lol), with the obvious example being the AR-DV1.
OR
the DV10 should have been released without this unacceptable drift,

I had many very good reasons, mainly personal but some commercial, for buying my DV10. After carrying out my tests using proper equipment, under controlled settings, and verifying what others had found, I reluctantly returned the receiver.

Except for the DV10, all the AOR receivers I have purchased are great. I still want to believe AOR is a great Company.

If AOR had acknowledged the DV10 problem not only existed, but fell short of acceptable standards, and promised it would be rectified for existing Owners, even if that meant exchanging the first batch at some time in the future, the DV10 would still be sitting on my desk.

Of course initially that would eat into their profits. I am sorry for them about that, but if they must look for blame then it lies within their Organisation surely?

'Come clean' and in the long term their reputation would remain untarnished, and for many people their trust in AOR may well have been enhanced.

 

[woodpecker]

Hello All,

Thank you for the candid replies. Some clarity, I am in Australia, we may not be a big market I am not sure, however, AOR have been selling here for as long as I can remember (at least 1990's).

Given all the feedback, what are the options to have this rectified ?

Can it be rectified via software ?

Thank you all in advance.

AOR Japan are not replying to emails anymore, the proper fix is add a better hardware TCXO.

I have repeatedly asked them if they think they can fix it firmware and they don't respond.

AOR France / PRO-SIC / F5HPE who are one and the same claimed to have information, after exchanging a couple of emails and pointing out his DV10 Manager software caused the radio to lock and didn't work properly he got teary and sent me an extremely rude email reply.

You can read all about the faults and bugs here:-

https://www.aoruk.co.uk/

 

[G7HID]

Hello all,

I have just been responded to on these issues as follows;

------------------------------

AOR in Japan have already responded to your email. They state that almost all of those issues have recently been addressed by their engineers, with an announcement re addressing the remainder to be made within the next few days.

We await their announcement with fingers crossed....
By the way who were you responded to by - which AOR, Japan, Australia, USA.. ?

Mike

 

[woodpecker]

Hello all,

I have just been responded to on these issues as follows;

------------------------------

AOR in Japan have already responded to your email. They state that almost all of those issues have recently been addressed by their engineers, with an announcement re addressing the remainder to be made within the next few days.

-------------------------------

So, I want to personally reach out to all that have raised the concerns, let's give AOR a chance on this and if they come through on it all one way or another (which I do believe they will given their history) it's great news for all of us.

For one I have been waiting for 2 years to get this receiver.

I guess this depends which issues you raised with them, they still haven't confirmed if they can sort out the frequency error/drift in firmware, if they can't do that then the DV10 is useless.

AORs communication is abysmal, last 3 emails have been ignored, their French dealer sent me a rude email when I pointed out his software didn't work.

 

[marlbrook]

Should AR-DV10 customers be sympathetic about being stuck with a Radio that should never have been released in its present form? AOR are not doing us 'favours' by putting some of the many DV10's issues right, that should never have been present in the first place.

What we want is for AOR to give 'us the chance' of possessing a Radio that operates correctly, after laying out so much cash for it.

Unless the frequency drift issue is correctly 'fixed' by addressing the necessary hardware changes at component level, (and not just 'fudged' in firmware) then our 'chances' do not amount to much.

 

[woodpecker]

Hello,

I agree that getting something new that does not perform as you would expect to be a large let down - and also not good business practice. However, the options if that was your case is you return the unit for a full refund. Then you wait and see if the unit can come up to the standard it should be at. If not, move on with another solution, end of story and don't use or buy the hardware from that manufacturer. I can see the frustration, I can see it really should not have happened (and I am certain that AOR did not want this headache either - it does not serve any good for them).

Let's see what the next few days bring once they respond publicly.

Your posts make no sense, your language does not sound like Australian English, new account opened a few days ago and your only posts on this thread, who exactly are you? AOR?

AORs attitude to the customer is disgusting, they have produced a receiver which is unfit for the advertised purpose, they request bug reports on their website and then send out either auto replies or ignore emails completely, their so called development partner Yaesu refuse to make any comment saying contact AOR.

How exactly do you know AOR are going to reply publicly in the next few days, they should have already made a proper announcement or at least responded with exacty what they were doing to those of us that found and reported all these issues.

I have NEVER come across any electronic product in such an unready mess, releasing a product for sale in this state is ridiculous, did AOR really think they could get away with this?

 

[F5HPE]

TMac20:

There is no worries to be on the side of AOR. The posts and videos of Woodpecker make laugh even among French users who are not fooled by his strategy . His comments only consolidate and highlight the ongoing permanent efforts of manufacturers engineers who, whatever he says, do a great job of upgrading and changing receivers.

Moreover, when he says that my application blocks the DV10, he deliberately fails to say that he disconnects the USB cable of the DV10 without disconnecting the software. That is why AOR had anticipated such errors after the details described on page 9 of the manual.

Finally, how could a prestigious brand like AOR have been able to take the risk of presenting my application to HAMFAIR2017 for the 40 years of the brand, if my application was so bad.

I'm still waiting from Woodpecket to send me the bugg.txt file to check how my application could locks the DV10. But he provide me no evidence expecte fake videos.

By the way, the new 1807 firmware has improved digital decoding mode.

 

[F5HPE]

Yes ! That's fine. Also i'm already testing it with my DV10.

 

[woodpecker]

First test on 1807A 2.6kHz SSB filter still broken, OMG what a joke.

 

[woodpecker]

TMac20:

There is no worries to be on the side of AOR. The posts and videos of Woodpecker make laugh even among French users who are not fooled by his strategy . His comments only consolidate and highlight the ongoing permanent efforts of manufacturers engineers who, whatever he says, do a great job of upgrading and changing receivers.

Moreover, when he says that my application blocks the DV10, he deliberately fails to say that he disconnects the USB cable of the DV10 without disconnecting the software. That is why AOR had anticipated such errors after the details described on page 9 of the manual.

Finally, how could a prestigious brand like AOR have been able to take the risk of presenting my application to HAMFAIR2017 for the 40 years of the brand, if my application was so bad.

I'm still waiting from Woodpecket to send me the bugg.txt file to check how my application could locks the DV10. But he provide me no evidence expecte fake videos.

By the way, the new 1807 firmware has improved digital decoding mode.

I doesn't matter how much you try and talk up your software, its a broken mess and its not even worth the effort of the free download through the presto shop nonsense, it locks the radio solid.

https://www.youtube.com/watch?v=7hAZWRs1W84&t=11s

 

[F5HPE]

Reading the dates on the last 3 updates you have to give them some credit for basically doing updates to the firmware every 4 weeks odd. Pretty good I would say.

Correct ! for DV1 it was the same as 1 update per month for the first time. This is why AOR is more reliable tha all fake announcement on this thread.

 

[c0ne]

TMac20:

There is no worries to be on the side of AOR. The posts and videos of Woodpecker make laugh even among French users who are not fooled by his strategy . His comments only consolidate and highlight the ongoing permanent efforts of manufacturers engineers who, whatever he says, do a great job of upgrading and changing receivers.

Moreover, when he says that my application blocks the DV10, he deliberately fails to say that he disconnects the USB cable of the DV10 without disconnecting the software. That is why AOR had anticipated such errors after the details described on page 9 of the manual.

Finally, how could a prestigious brand like AOR have been able to take the risk of presenting my application to HAMFAIR2017 for the 40 years of the brand, if my application was so bad.

I'm still waiting from Woodpecket to send me the bugg.txt file to check how my application could locks the DV10. But he provide me no evidence expecte fake videos.

By the way, the new 1807 firmware has improved digital decoding mode.

You software doesn't create a bugg.txt, it does allote things except that. Any reverse engineer will tell you this. And about your french toyboys? not a Single F is given

 

[c0ne]

I have pulled more software and malware apart in my live, then you wrote a solid joomla/wordpress website sir Jehol..

 

[woodpecker]

Correct ! for DV1 it was the same as 1 update per month for the first time. This is why AOR is more reliable tha all fake announcement on this thread.

Do you not realise how stupid you make yourself look, you are the French Distributor, grow up and behave like a proper business, you have a vested interest in the product as you sell it and try and sell a 180 euro key for it, do you want us to continue to point out your ridiculous behaviour or shall we spend time testing the firmware?

You choose, I'm happy to just send it back for refund?

 

[F5HPE]

You software doesn't create a bugg.txt, it does allote things except that. Any reverse engineer will tell you this. And about your french toyboys? not a Single F is given

Place a empty bugg.txt file close to the exe one. If my application find a bugg it will write in for the 5 past operation you did. If the file is empty, this means, no problem from DV10 manager side.

 

[woodpecker]

Place a empty bugg.txt file close to the exe one. If my application find a bugg it will write in for the 5 past operation you did. If the file is empty, this means, no problem from DV10 manager side.

We've told you that doesn't work

 

[F5HPE]

We've told you that doesn't work

If the file is empty, it is because there is no fail from my application.

 

[woodpecker]

If the file is empty, it is because there is no fail from my application.

Your application is absolute rubbish, look at the video evidence.