Windows 10 and MOTOTRBO Driver

[Project25_MASTR]

Had v 11.X of the CPS software running great on desktop and laptop. Upgraded both to 12.1. Desktop works great, laptop does not see radio. Tried calling /\/\otorola and was told they have no idea as they do not support Win 10. What does one do when one has to purchase a new laptop!!??

Most business large scale purchasers still opt for the Windows 7 downgrade rights. At this point I won't even touch anything besides 7.

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[KG4INW]

Had v 11.X of the CPS software running great on desktop and laptop. Upgraded both to 12.1. Desktop works great, laptop does not see radio. Tried calling /\/\otorola and was told they have no idea as they do not support Win 10. What does one do when one has to purchase a new laptop!!??

Try removing it completely then doing a fresh re-install.

 

[jwt873]

I have three computers. A desktop and a laptop both running Windows 10 and an old unused desktop running Windows 7.

CPS installs just fine on the Win10 machines, but the radio isn't issued an IP number when its plugged in. I dug out the old Win7 computer and installed CPS on it.

The first thing I noticed is that a message pops up saying that the Mototrbo drivers are being installed. This never happened with my WIn10 computers during the install procedure. When I plug my radio in to the Win7 box, everything works as it should.

When I look in C:\\Program Files(x86)\Motorola the Win7 computer has a folder called MOTOTRBO Drivers. The Windows 10 machines don't. So it appears that the proper drivers don't get installed under Win10.

I was going to dump the old Win7 machine, but I think I'm going to keep it for a while longer in case issues like this pop up again.

 

[w9wy]

Had v 11.X of the CPS software running great on desktop and laptop. Upgraded both to 12.1. Desktop works great, laptop does not see radio. Tried calling /\/\otorola and was told they have no idea as they do not support Win 10. What does one do when one has to purchase a new laptop!!??

Problem is not that the software doesn't run, it runs fine. I just cannot read/write the radio. The computer does not "see" the radio. The radio does not show up in the Networks list of the device manager. I DO get the "bonk" when I connect the USB cable to the computer but the computer just doesn't see it.

 

[KG4INW]

Right, I've not experienced it (still running 7), but have read others who upgraded their CPS (not a fresh install) within a Windows 10 environment who experienced a similar issue but it was resolved by completely removing and then re-installing. Have you tried that yet?

 

[N4GIX]

Had v 11.X of the CPS software running great on desktop and laptop. Upgraded both to 12.1. Desktop works great, laptop does not see radio. Tried calling /\/\otorola and was told they have no idea as they do not support Win 10. What does one do when one has to purchase a new laptop!!??

John, I have a Win95 machine, WinXP machine, and several Win7 machines here that I keep around just for such reasons. My laptop is Win7 as well. I absolutely refuse to allow Win10 Virus on any of my computers.

Heck, I was cleaning up my library yesterday afternoon and found my Win98 CD! :lol:

When everything works right, it shows up under "Network adapters" as I know you know, but wanted to illustrate for anyone else who might not know:

 

[Project25_MASTR]

Problem is not that the software doesn't run, it runs fine. I just cannot read/write the radio. The computer does not "see" the radio. The radio does not show up in the Networks list of the device manager. I DO get the "bonk" when I connect the USB cable to the computer but the computer just doesn't see it.

Have you checked to see if it's showing up as an actual COM device under the manager?

 

[jwt873]

The problem with Win 10 installations is that the driver that reads the radio and assigns it an IP number so that it shows up as a network device is not installed. (I have absolutely no idea why).

Look in the folder: C:\Program Files (x86)\Motorola

You should see two more folders:

MOTOTRBO CPS
MOTORBO Drivers

If the 'MOTOTRBO Drivers' folder is not there, your radio will never be recognized by CPS.

A Win 7 install is another story. If you do a fresh installation on Windows 7, you are notified that the drivers will be installed. Below is the InstallShield window that pops up when installing CPS on Win7. (This is never seen on a Win10 install).

Note that it is installing Flashzap (the firmware updating tool) and the Radio Driver that configures the radio as an internet device. This does not appear when installing CPS on Win10 where the drivers are not installed. This is the problem that needs to be overcome in order to get the radio recognized under Win10.

 

[w9wy]

I have no problem with getting the program to run on Win 10, just when I try to read/write a radio. When radio is plugged in I get the USB 'bonk' but don't see the radio in the network section. HELP!

 

[w9wy]

Drivers are in the folders

 

[w9wy]

Have you checked to see if it's showing up as an actual COM device under the manager?

Well, it is supposed to show under networks but it does not but I do get the 'bonk' from the computer when the radio is plugged in and powered on.

 

[jwt873]

If you've got the 'MOTOTRBO Drivers' folder in the 'C:\Program Files (x86)\Motorola' folder, then go into the 'MOTOTRBO Drivers folder' then into the RNDIS sub folder.

Once there, run DPinst.exe. That will install the drivers that let your computer see the radio as an internet device. When you plug in the radio, you should see Windows ask you if you want to recognize new networks. Choose yes.

Note that sometimes it takes a while for the computer to see the radio when it's first being discovered.. Leave it plugged in for a few minutes.

 

[w9wy]

Had v 11.X of the CPS software running great on desktop and laptop. Upgraded both to 12.1. Desktop works great, laptop does not see radio. Tried calling /\/\otorola and was told they have no idea as they do not support Win 10. What does one do when one has to purchase a new laptop!!??

I called /\/\otorola and was told they do not support WIN 10 so they had no answers. Yes, I do have a licensed copy of 12.1.

 

[com501]

In the service sector, we have been having this issue, which is the reasons we have taken the following actions on our company wide computer platforms:

Installed an upgrade block to prevent ANY computer from upgrading from Windows 7 to Win10.
ONLY purchase to hardware that is downgrade capable to Windows 7.

For our service computers, both desktop and laptops, Windows 7 Pro or Ultimate is the standard with Virtual XP loaded for programs that will not run in Windows 7 (and there are many). We will continue to run Windows 7 on our service computers until end of support for that product.

For our front office computers we are currently beta testing Windows 10 on a few guinea pigs in the office. It has many challenges to overcome, including the lack of support of any kind of CD/DVD media and in our industry where large files are transferred on flat media it's a problem. Motorola, along with other vendors are still struggling with how to implement changes in basic hardware that have made the simple network issues are real challenge with W10, since so many processes are now obscured behind an OS that doesn't let you change things nor lock updates to a given set of variables.

 

[IdaScan]

This is what I came up with yesterday and shared on another forum:
I think I have a fix...

Ran in to the same issues today with an aftermarket cable and new install of MOTOTRBO CPS 12.1 on Windows 10. Same error, wouldn't recognize radio. When looking in Device Manager, it showed up as as USB Serial Port COM6.

After several frustrating hours of troubleshooting, this is ultimately what worked:
With radio connected to laptop and showing up as USB Serial Port (COM6) in device manager, right click and uninstall. This should remove the instance from the device manager. Then disconnect the radio and cable from the computer.
Next, install MOTOTRBO Driver from TrboNet's website:
http://trbonet.com/redistrib/rndis_driver_installation_0450.zip
Install the driver using the setup exe.
Once this is completely installed and happy, then open up MotoTRBO CPS. Once loaded, reconnect cable and power up radio. At this point, it should now show as a network device MOTOTRBO Radio in Device Manager and prompt for network discovery permission (Network 5, 6, 30, etc). You should be able to read/write/update with 12.1 in Windows 10.

 

[Project25_MASTR]

MOL just released 13.0 with support for Windows 10.


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[Mindleader]

The Topic is old but I have the same issue

Win 10 - 64 Bit
CPS 15.0 (Build 754)
Radio DP4801e
Original Motorola Cable

If I connect the Radio I can hear the USB sound, Windows is asking me for the Network and I click on Yes
The device is in the device manager and I can Ping it via cmd.exe

But if I try to read out the radio via the CPS I get the TimeOut Error

I installed it on a second Win 10 - 64 Bit Notebook and it was OK, I can communicate with the radio

So what is wrong with my 1st PC ? I uninstalled it several times, tried also to install/run it as administrator and all the other "house wife solutions"

Any idea ? Except "use the Notebook" solution ^^

 

[radioguy224]

i am trying to connect my motorola xpr6550 radio and i keep getting a error1687 message and i am using mototrbo csp version 14.0

 

[IAmSixNine]

Good luck. Few months ago i had a re-programming job of about 125 radios. I had 5 laptops in the field.
2 windows 10 and 3 windows 7 machines.
The windows 10 did not play well with any of the first gen Moto radios. XPR6xxx.
However Windows 10 loved the XPR7xxx units.

 

[com501]

It appears that Moto has quietly quit supporting Gen 1 radios or CPS if it isn't newer than 14.0. I have been on the phone 6 times in the last few weeks getting help programming older radios. Their answer: Try installing Ver 10.0 and see if that works.....