Your Feedback On The Repair Program

[MStep]

Now that units are being sent in and are being returned, can we all please get some feedback on how the repair program is going?

Obviously, it may be a bit too early for any definitive information on the success of the RTC or dimming problems. So more general information would be nice. Give us all some idea on how long your unit took to repair. What was the turn-around time?

Did you receive your unit back in as good a condition as when you sent it in? No scratched cases or display screens?

There were one or two early reports that some of the bulbs used to illuminate the display had a slightly different tint overall. In one case, I believe that a person reported that half of his display looked bluish and the other half looked a bit lighter--- I believe that the individual concerned was going to follow up with Uniden on that issue.

I also believe that only the 536 units were being called in at this time, but if anyone has a report on a 436, please share that with us as well. Was your unit experiencing the issues already, or did you send in a unit that was not yet experiencing these issues as a preventive measure and did Uniden do the repairs?

Let's try to keep this thread on track for those who have already sent in and received back their units. Thanks to those for sharing this information.

 

[KevinC]

Received my shipping label on Friday, October 16th.

Shipped on Monday, October 19th.

Received by Uniden Tuesday, October 20th.

Shipped back to me on Thursday, October 22nd.

I received it on Friday, October 23rd.

I turned it on Friday and left it on until last night, turned it off then, back on this morning and it held the time.

My LCD display is a different color now, not better, not worse, just different (more white now, than blue).

Received back in the same condition it was sent, except they cleaned my screen. :wink:

 

[Jake68111]

WoW! WoW! WoW!

Requested Repair: Friday, October 9th
Received Shipping Label Email: Friday, October 16th
Shipped Unit Out On: Monday, October 19th
Uniden Received it On: Thursday, October 22nd (after hours)
Repaired and Shipped back on: October 26th

The unit had the RTC issue, I never sent it in during the Headphone Campaign and started to experience the dimming LED issue. I attached a note, as instructed and all three issues appear to have been taken care of. I have tracked the unit as of this morning and my scanner will be back in my hands by the end of tomorrow, October 28th.

Like I posted elsewhere, my hat goes off to Uniden for making this process as painless and as expeditious as possible. Just as we, the consumer, don't want to have issues with things we purchase, I'm sure Uniden, in this instance, didn't want us to have issues with the things we purchased.

Kudos to UPMAN, his team and Uniden for making it "right", considering the unfortunate circumstances.

 

[ScanRite]

Requested Repair: Wednesday, February 3rd, 2016
Received Shipping Label Email: Wednesday, February 3rd, 2016
Shipped Unit Out On: Thursday, February 4th, 2016
Uniden Received it On: Wednesday, February 10th, 2016
Repaired and Shipped back on: Friday, February 19th, 2016
Received Unit Back: Thursday, February 25th, 2016

I included a note that the clock needed to be fixed along with the headphone issue. I hear a very loud popping sound when pressing buttons. Hurts my ears.

Unit was received with note that the 4 diodes had been replaced for the display. I hadn't noticed anything wrong with the display and it looks the same as it did before.

Time appears to have been fixed. I just turned it off and back on.

What was NOT fixed was the headphone issue that I specifically asked for.