03 Control Head Volume Issue

[treydawgmt]

Hello all,

We have one vehicle in our fleet that has an APX 7500 radio, and an 03 control head. The 03 control heads are pretty new to us, and we only have 2 of them, so I don't know a ton.

This radio I have one issue with, and I'm not sure if anyone has any thoughts - the volume, even when turned all the way down to "0", still plays at a pretty audible level. You can never turn the volume all the way down without turning the control head off.

I've sent the codeplug to our repair shop, and nothing jumps out at them. I've updated the firmware (I think we're now on 36.01.00), checked the settings recommended in some memo that the radio guys sent me. I don't have any ideas. I'm not even 1,000% sure this isn't normal operations, but I would *think* when it says "0", there should be no volume?

Any thoughts would be greatly appreciated.

Thanks!

 

[MTS2000des]

Look at your ergonomic profiles, what is the minimum volume set to? If anything other than zero, you will hear audio at the lowest setting.

 

[K2NEC]

Check the audio settings in the radio profiles. See what the minimum volume is set to, and set it to 0 or the lowest value possible

 

[treydawgmt]

Thanks guys! It's at 20. Of course, the car is not here today, so I can't be 100% sure it is fixed until tomorrow, but I kind of figured there was a setting somewhere. I'll update it tomorrow and I'm sure it will fix it!

 

[wgbecks]

I don't have

Thanks guys! It's at 20. Of course, the car is not here today, so I can't be 100% sure it is fixed until tomorrow, but I kind of figured there was a setting somewhere. I'll update it tomorrow and I'm sure it will fix it!

I am really surprised that your "Radio Shop" didn't have a clue. Well, not really! LOL

 

[treydawgmt]

I don't have

I am really surprised that your "Radio Shop" didn't have a clue. Well, not really! LOL

I'm a little surprised, but not really. The guy that used to be their programming guru left like 18 months ago. He would have known for sure. But, I updated it last night and it works perfectly. Thanks guys!

 

[tsunami_australia]

I am really surprised that your "Radio Shop" didn't have a clue. Well, not really! LOL

My thoughts as well. I'm only a hobby player and immediately went yup min vol set too high so I really have to ask how someone who is paid to play with the toys all day couldn't figure it.