BCD436HP / BCD536HP Repair Campaign

[UPMan]

This is a true fix. Only send if you have the RTC issue. If it has any other issue, include a note with the scanner when you return it.

Note: If it has an out-of-warranty issue, then you will be charged for the warranty portion of the repair.

 

[Voyager]

I think he was asking if the dimming issue was a permanent fix. Your reply wasn't clear which issue was being addressed.

 

[UPMan]

The dimming issue and the RTC issue are both permanent fixes.

 

[troymail]

The dimming issue and the RTC issue are both permanent fixes.

So you're only accepting returns if we have the RTC issue -- when are you accepting the dimming issue returns?

 

[wise871]

I'll be sure to add a note to all of mine.

 

[kwd57]

Upman

If there is a permanent fix for RTC and dimming issue, then why can't both repairs be done to all scanners returned to avoid having them fail in the near future and having to send them in again?

How long is the dimming issue repair going to be covered by Uniden?

 

[Sccafire]

Sccafire: I'm not actually the one doing the receiving/repair/shipping (it is being done at our repair facility, which is not located where I am). I can try to get word to them, but don't know which unit is yours at the moment.

No worries. I should have put my work address on there in the first place. I will just change the address when I get tracking information when they return it.

 

[dispatcher812]

So you're only accepting returns if we have the RTC issue -- when are you accepting the dimming issue returns?

Please UPMan, answer this question. I also asked this with no response. Why should the rest of us have to suffer with dimming screens when you have a fix.

 

[garys]

Thank you for clarifying this. I have to say that of the two, the dim display is more annoying to me.

The dimming issue and the RTC issue are both permanent fixes.

 

[MStep]

I have refrained from commenting on the "campaign" Paul, and although I have tried to reach you privately on this matter, that is nearly impossible feat. First, as I said, a "tip-of-the-hat" to getting things going, but there has been a lot of confusion that should now be ended. First off, let's make this an "Open-Ended" warranty promise--- to fix both the RTC and dimming problems, so that us folks who don't have the problem right now don't go ahead and flood you with units that are currently working properly just to get their repair done under warranty.

Secondly, let everyone who owns a 436 or 536 register their unit(s) whether they currently have the problem or not. Set up fields for Name, Address, Model #, Serial Number and then a "Y" or "N" field for "Currently experiencing RTC problem" and "Currently experiencing dimming issue". Add a comment field so that the customer can add a comment as to whether they want to wait for parts to become available to effect all the repairs at one time.

These "Y" and "N" fields can then be updated by the consumer if and when these problems occur on their units. This would give Uniden the ability to prioritize sending out repair notices when the proper parts are available to fix these units as quickly as possible.

The program, as you have it set up, has caused some confusion, and you will likely get swamped with units that currently don't require any repair at all. Perhaps on some units, these problems may never occur; on others they may occur 6 months to a year or more from now.

Don't let the folks who want to go out and buy these units right now feel that they may be buying a "pig in a polk". I love my 436 and my 536--- they are the best scanners ever made, and I give Paul a lot of credit for that, as he knows. Let us all feel comfortable that Uniden will correct these two issues in our scanners under warranty whenever they arise, and let's finally put these issues behind us.

 

[dispatcher812]

I have refrained from commenting on the "campaign" Paul, and although I have tried to reach you privately on this matter, and that is nearly impossible feat. First, as I said, a "tip-of-the-hat" to getting things going, but there has been a lot of confusion that should now be ended. First off, make this an "Open-Ended" warranty promise--- to fix both the RTC and dimming problems, so that us folks who don't have the problem right now don't go ahead and flood you with units that are currently working properly just to get their repair done under warranty.

Secondly, let everyone who owns a 436 or 536 register their unit whether they currently have the problem or not. Set up fields for Name, Address, Model #, Serial Number and then a "Y" or "N" field for "Currently experiencing RTC problem" and "Currently experiencing dimming issue". Add a comment field so that the customer can add a comment as to whether they want to wait for parts to become available to effect all the repairs at one time.

These "Y" and "N" fields can then be updated by the consumer if and when these problems occur on their units. This would give Uniden the ability to prioritize sending out repair notices when the proper parts are available to fix these units as quickly as possible.

The program, as you have it set up, has caused some confusion and you will likely get swamped with units that currently don't require any repair at all. Perhaps on some units, these problems may never occur; on others they may occur 6 months to a year or more from now.

Don't let the folks who want to go out and buy these units right now feel that they may be buying a "pig in a polk". I love my 436 and my 536--- they are the best scanners ever made, and I give Paul a lot of credit for that, as he knows. Let us all feel comfortable that Uniden will correct these two issues in our scanners under warranty whenever they arise, and let's finally put these issues behind us.

Well said.

 

[AC2OY]

I have a headphone and a dim screen issue but not a RTC issue. I guess I wait.

 

[MStep]

I have a headphone and a dim screen issue but not a RTC issue. I guess I wait.

I think Paul Opitz, to his credit, pretty much made it a "given" that if you send in your unit for any other issue, and you mention that you have the headphone issue, it will be repaired under warranty as well.

 

[dispatcher812]

I think Paul Opitz, to his credit, pretty much made it a "given" that if you send in your unit for any other issue, and you mention that you have the headphone issue, it will be repaired under warranty as well.

So are you saying that there will not be a campaign for the dimming issues and we ALL should send our scanners in whether they need the RTC fixed to or not?

 

[SOFA_KING]

I'm doing my best to play by the rules here, but the idea of my warranty running out without my dim screens being fixed because there is no "campaign" for me to send my scanner in on makes me frustrated and downright angry. It is a big problem, maybe bigger than the clock issue, and I shouldn't have to pay for that!

Do the right thing, Paul. Address this issue and fix our dim Uniden scanners. I support Uniden, so do me the courtesy and support me. I can accept waiting for parts and manpower before sending it in, but at least let me register my defective scanners before my warranty expires and get on "the list".

 

[dispatcher812]

I'm doing my best to play by the rules here, but the idea of my warranty running out without my dim screens being fixed because there is no "campaign" for me to send my scanner in on makes me frustrated and downright angry. It is a big problem, maybe bigger than the clock issue, and I shouldn't have to pay for that!

Do the right thing, Paul. Address this issue and fix our dim Uniden scanners. I support Uniden, so do me the courtesy and support me. I can accept waiting for parts and manpower before sending it in, but at least let me register my defective scanners before my warranty expires and get on "the list".

Sofa King I agree. I am also trying to "play by the rules" and I have asked for an answer several times and nothing. I was not going to post anything here since it did not bother me but now its the principle of the thing. You said it best. Uniden needs to support US, their customers.

 

[MStep]

So are you saying that there will not be a campaign for the dimming issues and we ALL should send our scanners in whether they need the RTC fixed to or not?

The poster was taking about having the headphone issue, something that occurred very early on in the distribution of the 536 units. Paul has already committed to fix that issue.

And the main point of my post was that everyone should be permitted to register, whether they have a problem or not, so that when a problem does occur, they will not be left in limbo.

SInce you gave me a "well said", I thought you understood what I was saying.

 

[MStep]

Sofa King I agree. I am also trying to "play by the rules" and I have asked for an answer several times and nothing. I was not going to post anything here since it did not bother me but now its the principle of the thing. You said it best. Uniden needs to support US, their customers.

I think it would be great to let everyone register, as I suggested, whether they currently have a problem or not. And then, when a problem occurs, the customer can update their status in the database, and Uniden can respond accordingly by sending out the necessary labels when the parts become available.

I'm sure there are many folks that are looking forward to a 436 or 536 "under the tree" this year--- everyone is going to be a lot more comfortable shelling out the bucks if they know that, should the earphone, or dimming, or RTC issue occur at ANY point in time after their purchase, that Uniden will repair the problem under warranty.

Let's also hope that Uniden has made the necessary changes in the production runs so that newer units will not have these issues.

 

[dispatcher812]

The poster was taking about having the headphone issue, something that occurred very early on in the distribution of the 536 units. Paul has already committed to fix that issue.

And the main point of my post was that everyone should be permitted to register, whether they have a problem or not, so that when a problem does occur, they will not be left in limbo.

Yes he has committed to fix the headphone issue and the RTC issue and the Dim issue. But he said if you did not have the RTC issue this campaign was not for you BUT they will fix the other if you do. So should i not play by the rules, say I have an TRC issue when I don't just to get the dimming fixed? No, that's not how I am. I want an answer about the dimming once and for all. MStep has it right. Let us ALL get these things fixed.

 

[chopome]

Please UPMan, answer this question. Would you also like me to accept repair from Japan?