I have refrained from commenting on the "campaign" Paul, and although I have tried to reach you privately on this matter, that is nearly impossible feat. First, as I said, a "tip-of-the-hat" to getting things going, but there has been a lot of confusion that should now be ended. First off, let's make this an "Open-Ended" warranty promise--- to fix both the RTC and dimming problems, so that us folks who don't have the problem right now don't go ahead and flood you with units that are currently working properly just to get their repair done under warranty.
Secondly, let everyone who owns a 436 or 536 register their unit(s) whether they currently have the problem or not. Set up fields for Name, Address, Model #, Serial Number and then a "Y" or "N" field for "Currently experiencing RTC problem" and "Currently experiencing dimming issue". Add a comment field so that the customer can add a comment as to whether they want to wait for parts to become available to effect all the repairs at one time.
These "Y" and "N" fields can then be updated by the consumer if and when these problems occur on their units. This would give Uniden the ability to prioritize sending out repair notices when the proper parts are available to fix these units as quickly as possible.
The program, as you have it set up, has caused some confusion, and you will likely get swamped with units that currently don't require any repair at all. Perhaps on some units, these problems may never occur; on others they may occur 6 months to a year or more from now.
Don't let the folks who want to go out and buy these units right now feel that they may be buying a "pig in a polk". I love my 436 and my 536--- they are the best scanners ever made, and I give Paul a lot of credit for that, as he knows. Let us all feel comfortable that Uniden will correct these two issues in our scanners under warranty whenever they arise, and let's finally put these issues behind us.