I don't think any informed consumer would opt to buy the Radio Shack-branded scanner knowing that the warranty is now only 30 days for the Radio Shack scanners. (See http://forums.radioreference.com/ra...ck-new-scanner-warranty-now-only-30-days.html) Also there are currently NO repair parts or factory repair service being offered by Radio Shack. Buying the Whistler-branded scanner makes much more sense seeing that it comes with a 1-year warranty AND factory repair service is available after the warranty expires.
Pro-668: DMR Firmware - Answer from Radio Shack
- Thread starter jcardani
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I don't think any informed consumer would opt to buy the Radio Shack-branded scanner knowing that the warranty is now only 30 days for the Radio Shack scanners. (See http://forums.radioreference.com/ra...ck-new-scanner-warranty-now-only-30-days.html) Also there are currently NO repair parts or factory repair service being offered by Radio Shack. Buying the Whistler-branded scanner makes much more sense seeing that it comes with a 1-year warranty AND factory repair service is available after the warranty expires.
seth21w
Member
Well obviously they would have to offer the warranty and repair i was just saying if they do come through with dmr upgrade they will see an increase in sales according to the price of there remaining 668s and probably sell all of them then they could get with whistler.
Paraphrasing RS's response, what I understand from them is "We are aware of the DMR upgrade in Whistler products, and we are looking into a similar DMR upgrade for the Pro-668." This is not a promise that they will provide it, however. Nor is there a promise for when it will be released, or if it will be a free upgrade. So while their comment is encouraging, I don't think that we should get our hopes up too much.
dkf435
Member
If Radio Shack does not do this firmware upgrade, they either need to blow these radios out at half price or return them to the warehouse because with a 30 day warranty, no repair support, and no firmware support the PRO 668 otherwise is WORTHLESS.
David
David
redeshazer
Member
Just My 2 Cents
From a "Loose" Legal and I.T. stand point. If Radio Shack were to fail to release the update it would violate the terms they set forth in the original packaging of the product. More Specifically identifying the "Packaging" Bullet stating that the CPU and DSP Firmware and Library are "Up gradable". By measure of law if an Individual or Company Identifies a Product as "Up gradable", Then there must be a consistent, and persistent, source to said "upgrade". If the Individual or Entity so wished they possess the option to include language that would legally, and in clear or definable terms let loose the individual or entity from its obligation to continue. However, this must also be included in the "Packaging Label".
From a "Loose" Legal and I.T. stand point. If Radio Shack were to fail to release the update it would violate the terms they set forth in the original packaging of the product. More Specifically identifying the "Packaging" Bullet stating that the CPU and DSP Firmware and Library are "Up gradable". By measure of law if an Individual or Company Identifies a Product as "Up gradable", Then there must be a consistent, and persistent, source to said "upgrade". If the Individual or Entity so wished they possess the option to include language that would legally, and in clear or definable terms let loose the individual or entity from its obligation to continue. However, this must also be included in the "Packaging Label".
redeshazer
Member
And for those possessing Legal expertise whom may flame here, the word "depiction" does not adequately absolve. We as consumers shall not be held liable for the lack of fore-site in product or packaging development that causes or creates ambiguity in the relationship. We by Part or Parcel are entitled to any performance upgrades that this device is stated in it's associated documentation as capable of handling. Aforementioned "DMR" Upgrade, being the least of stated capability requests. Again, just my thoughts.
Blackswan73
Active Member
Warranty is currently 1 year, or whatever warranty the product states on packaging.
Maybe I oversimplify the issue, and I admit that I'm not a lawyer, but simply because a product is "upgradeable", why is the manufacturer obliged to provide that upgrade? I have a 2013 Ford; does this mean that the Ford Motor Company is obliged to provide me 'upgrades' to tinted windows and spinning hubcaps simply because I may want them and the 'upgrade' is possible?
Im sure they dont advertise the 2013 Ford as having upgradable tinted windows or spinning hubcaps.
BUT if your 2013 Ford has a Ford Sycn entertainment system then yes they are obligated to keep it updated.
BUT if your 2013 Ford has a Ford Sycn entertainment system then yes they are obligated to keep it updated.
dkf435
Member
Negative, READ THE RECEIPT 30 days only no matter what information is with the product.
seth21w
Member
Blackswan73
Active Member
outdated info. Per the link in the above post per the CEO of RS. Warranties will be honored for the period of the warranty stated on the product packaging. For scanners it is one year.
Please let us all know the results of your claim of Tort.
redeshazer
Member
First... We Shall See What We Shall See. No indication as of yet the necessity for any Litigious conduct. Let us give the entity an "opportunity".
redeshazer
Member
This has been replied to by IAmSixNine, and quite eloquently simplified, For the sake of conveying my position. I will state that external Accessorizing of a product that you purchased not being the point of my statement. Please note that the Pro-668 consists of technology that by way of production possesses internal components that are not end user serviceable. Hence, the requirement for PC software to update the capabilities of the product. The Software is Proprietary as is the internal components. Thus, I am simply pointing out that if an Entity utilizes marketing techniques that Convey / Suggest to the purchaser a product is upgradeable to the extent that said non user serviceable parts inside are capable of handling. The Entity through its own marketing has obliged itself to convey "upgrades" to the limits conveyed in packaging. I have not seen any literature which precludes the DMR upgrade.No Warranty expressed or Implied simply does not apply to the external Packaging of the Product as it is not externally visible to the purchaser.
redeshazer
Member
Don't write checks you can't cover.
I'd like to see Whistler at least come out with a paid version of the upgrade for the PRO668, we can't count on RS to do much for us.
The software is not visible either.
Everyone is talking about upgrading hubcaps. You can't upgrade hubcaps. You can exchange them but that's not an upgrade. That's different equipment.
On a side note: The difference between hardware and software: Hardware you can kick. Software you can only cuss at.
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