What is listed on RR is simply what people have personally logged and submitted. It has nothing to do with what you can receive. You can receive ANY signal - whether or not its encrypted or not is another story. Whether its listed on RR, though, has nothing at all to do with what you can receive on your scanner.
To receive things not in the database, you can either do a quick search, custom search, or use ID search (not scan) for trunked systems.
For something like that, where it is almost definitely not trunked, you would have to do a custom search, likely of the 450mhz-480mhz area.
If he is using a bubble pack radio from Amazon, he is likely not licensed, and they are likely FRS radios - the FRS frequencies can be found in the database, or online.