GTR8000 CSS Programing

[motobot213]

Hello all,

MOTOTRBO tech here. I recently pulled a good/working GTR8000 from operation for a system conversion and am trying to connect/reprogram that. This was operating in conventional P25 mode.
I'm using the latest CSS version from customerhub (CSS Version 40.40.27) after sucessfuly connecting I trying to read the device config I get this error "CSS is not compatible with current devision version. Interface Version: R028.00.033" Photo attached.
Should't the latest version be compatible with prior firmware or do I need a specific version of CSS for that firmware?
Thanks in advance.

 

[buddrousa]

Not a big Motorola person but if I were betting I would say you need Software R028.00.033. I am sure someone that deals with this more often will chime in with a answer.

 

[kf8yk]

Support Hub

support.motorolasolutions.com

 

[N4KVL]

7.17

 

[Tech21]

GTR's are a different beast.

You have to download an older version like 2019.2 or 7.17.2 to talk to it.

 

[Lucifer_Morningstar]

CSS "should be" - backwards compatible - albeit can't recall by how many releases.
For example 7.17 reading 7.15, etc.

Your other possible "gotcha" is if MotoCSS SNMP is enabled.
There are default values set by CCSi (won't be mentioned here), you'll
need to reach out to your ST to obtain that information. Of course
SSC can also provide it, but be prepared to ID yourself, the system,
SUA contract# etc, etc.

Other gotcha, if "mac port lock" is enabled (the "solution" looking
for a problem... smh ...) Good luck with that.... you'll need to connect
serially (in which case, if MotoCSS is enabled - thank the A-hole IT
admin that demanded it be set because your back at square one) - other
option UNC ..... Yeah, reach out to your sales POC to get an ST onsite.

For your sake, cross your fingers it's just the CSS release being
outside the allowed window of prior releases.