First, let me say I am glad to see someone from Uniden has returned to RR to talk to people... that gives me hope that things will look better. UPMan is hard to replace but I am sure you will do a wonderful job in your own right. The only thing that is superior to communication is actually fixing things... but communication is super important.
Couple of things:
1. Early in the thread there was some commentary about changes and paper manuals... etc... It is 2021, this is nonsense. Quite frankly they shouldn't have been shipped with paper manuals to being with. Including in the box a post it sized note with a URL to a page with continuously being updated PDF's is the modern method. If even 10% of owners of these devices even took the paper manual out of the bag... I would be stunned. Besides that, things change... and people expect it. The "customers" who might be upset about a feature change that is not in the manual originally shipped in the box are NOT the majority... and frankly... who cares what they think. They dont have to update the firmware if they don't like the changes. You will make far more people happy with improvements.
2. Referencing Pauls original plan for if something should be a certain way or not. He was a great man... however roadmaps change... and he changed his mind and opinion on things too. The decision on what direction to take should be about what is the RIGHT thing to do "now". If Pauls intent for the USB port was to plug in a thumb drive so the SDS 200 could play an MP3 of "Reveille" every morning at dawn... doesn't mean it still has to be. I say that example in jest of course.. but my intent is really just... things change.
I understand you are not management.... and I am not trying to be critical... I appreciate your support in being here. I am just hopeful that we can be more openminded.