How good is Whistler tech support and repair?

[a417]

You tell us what you think is realistically reasonable.

It's unrealistic that the FexEx drones didn't jump in and make him put his expensive electronic device in a $7 crushable cardboard box.

 

[Daleb49]

My experience with Whistler repair has been very satisfactory.
I sent my 1st TRX-1 in that fell off my night stand with the USB cord plugged in and it damaged the USB connector on the scanner circuit board and also broke one of the case mounts. It fell on a hardwood floor without the protective rubber case.
Whistler rebuilt to new pristine condition and it has worked well since.
I'm very satisfied with their repair service. If you follow the shipping instructions that give they keep you informed.

 

[BoxAlarm187]

14-21 days x2 is reasonable?

Why isn't this reasonable? How about the other products they already have in the queue waiting to be repaired?

 

[Whistler_Support]

Turn around time is generally 3 weeks or less however if you reach out to me, I will do what I can to expedite the repair.

 

[buddrousa]

@Whistler_Support
You need to read the Uniden rant by the op

 

[Outerdog]

Turn around time is generally 3 weeks or less however if you reach out to me, I will do what I can to expedite the repair.

Do you have recommendations on how products should be shipped to you for repair? For example, should I use a simple padded envelope, or would you recommend a box with bubble wrap?

 

[Whistler_Support]

Please remove the antenna then wrap with bubble-wrap or equivalent and secure it in a box

 

[RaleighGuy]

Turn around time is generally 3 weeks or less however if you reach out to me, I will do what I can to expedite the repair.

By now you probably have 200 people reaching out to you


I urge everyone who wonders about the thread topic to look at this post...

Ezscan trx-2

Ezscan trx-2 when I go to the search tab on the far right to program limits I have a missing vhf band from 149 to 173 in the public service band.Is this not covered now or is it a software issue or am I just not seeing it

forums.radioreference.com

 

[ProScan]

So I have recently come to a decision I will no longer buy Uniden with their 14-21 day repair window and unreliability I’m considering spending more for Whistler, so how is Whistler tech support and repair? What has been your experience?

That's not really a fair comparison. The only way to compare apples to apples is to purchase a Whistler then send it back because it's not tracking DMR trunking. Be sure to package it the same way as the Uniden you sent in. Report back on the turn around time.

Putting the joking aside, It depends on staff on hand and not vacationing, parts shortage, distance to repair depot, other units before yours, power outages, logistics, etc... so your milage may vary.

 

[fourwd1]

If you do not like UNIDEN you will for sure not like WHISTLER.
They will tell you that your scanner is working as designed not picking up SIMULCAST SIGNALS, not tracking DMR or NXDN TRUNKING.

The OPs question was about support and service, NOT about the pros or cons of either brand's radios operation.

 

[buddrousa]

@fourwd1
For what it worth to you I have had FACTORY SERVICE WORK DONE BY BOTH
Got to love the taste of CROW
And the answer in post #27 from Whistler Support remove the antenna and when you follow their advice you have a 1 system $500 plus dollar receiver.