Keep in mind my experience is based on several releases back. I got tired of it and haven't tried later updates so these may not be an issue now.
The number one thing that chapped my hide is that I'd spend hours laying out a depiction for an event until I had it perfect. I work on my desktop where it's easier but I need to use it on my laptop in the field. Nine times out of ten it would either a) not be able to open the depiction even though it was the same version or b) not display anything other than a black blob where the maps were supposed to be.
The latter issue was supposedly due to not having everything downloaded/cached. I was told to zoom into all areas of the depiction zone so everything would be downloaded and saved with the depiction file. Well, I tried that until I was blue in the face and it never worked. The only way I could use it in the field is if I had a wireless broadband connection and could download maps on the fly (very slow). It's supposed to be usable offline.
I also didn't like that I couldn't modify the zone boundaries. More than once I'd get several things done only to realize I'd inadvertently left part of the required territory out and I'd have to start all over again. I couldn't just grab some resize handles and extend them.
I do have to admit that the APRS plug-in seemed to work fine. I guess there's one good thing I can say about it.
Again, I guess I was an early user and maybe these things have been resolved. And just so it's not thought to be user error, my buddy had a similar experience with nearly identical complaints. We're both in the IT field and have been for years so I trust my technical ability (especially since I'm a software developer myself).
I'll also say that they did try to help me. They just weren 't able to. You can always buy it and if it doesn't work out for you they'll refund your money within the set timeframe.
Thanks. It now makes sense to me. I read on the Depiction website a couple of weeks ago that the off-line fix was made. Depiction is based to grab data off of, and communicate via the internet. Major issue that was fixed.