New & totally frustrated!

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cliffaz780

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I bought a scanner RS pro-164... with anticipated excitement as we had a fire the other day and would have known nothing except the planes were buzzing my house @ about 300 feet!!!

So I went to see what was happening and saw a small group of people watching the firemen do a great job!
One person in the crowd had a scanner and I thought WOW that is so smart!

Hence I went and bought one only to find out it wont work without programming it! SO I ended up back at radio shack and unfortunately the sales person really knew nothing about scanners... In fact I asked her for a USB cord to plug my scanner in to the PC and was told they dont make one of those!!! So I explained a little further that it was on the website... and while I was looking it up on my iphone, she confirmed that they did not have "one of those" in the store... so I said I wanted to program my scanner using the PC... (I know it is really the same thing I said when I walk into the store), and she said they have the software right over here... walking to it she said it even has a plug that allows you to hook it to the PC!!! I swear I slapped myself in the forehead! :)

So I get home... download the drivers, install the ARC300 and buy it as well as the 180 day subscription... and nothing works...!!!

I tried to download the data from the software and this is what happens:

it can’t read user info... INIT not ok, can’t read user data

I open software...
Click on Internet...
Click on Radio reference import... it says “wait connecting”
Then it says on the bottom of that window... “INIT not ok, can’t read user data
I click connect and nothing happens!!!

So being totally new to this, I find the support request page and ask for help to only get told:

"A firewall is blocking the software to access the web/database.
Please add the ARC software to the safelist of your firewall.

Regards,

software support"

After another day of trying to make this work and turning off my firewall completely I still get the same msg and my headache is growing!!!

If anyone can please help I would be very appreciative!!!

Firewall is off and nothing still!!!

I am in Warner Springs, CA on the Riverside/San Diego border

Thanks, Cliff
 
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cliffaz780

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I have windows windows 7 and it has a firewall that I didnt even know I had... so I disabled it and still had no luck!
 

gmclam

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There are other programs available for programming that scanner. I am fairly certain each of them comes with a 30 day free trial, although the number of downloads may be limited. But considering you're stuck right now, and you've got the cable and the membership to RR; I'd try one of the other programs to see they can import from RR. Info on other programs here.
 
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