SDS100/SDS200: No audio or recording on SDS200

r6daddy

Member
Premium Subscriber
Joined
Mar 26, 2011
Messages
42
Reaction score
9
Quick update. Receiving audio now on Win10 laptop. TCP/UDP keeps disconnecting. Up for now. Manually set IP in scanner. Disconnected again after that. Have reservation in router also. Will start troubleshooting my router, maybe try another.
 

r6daddy

Member
Premium Subscriber
Joined
Mar 26, 2011
Messages
42
Reaction score
9
Update. I was able to resolve this issue by using another router. Temporarily, I'm using double NAT to isolate the mesh router system I've been using for several years. Many devices on the network so it was easier and less expensive to do it this way until I need to change the mesh routers at a later time (there are four). With the scanner on a different router and subnet, there are no disconnects and the audio works perfectly. Tried several reboots of both the PC and scanner and there are no issues. Thank you Bob and others for your suggestions. This was not easy to troubleshoot and I thought for sure it was a scanner or fw problem after all of the ProScan troubleshooting. There's still no obvious reason this occurred but it's fixed.
 
Top