ProScan: Playback not working

[JamesBrox]

I've been logging and a certain system for a few months now. Figuring out TGs and UIDs through the record playback feature, it's been working great. But lately the playback is not working. The program is up to date. The recorder is turned on. It's still logging correctly but when I hit play .....nothing. The playback bar doesn't even move. Any ideas? Thanks

 

[GTR8000]

It would be helpful if you told us what software you're referring to.

 

[JamesBrox]

It would be helpful if you told us what software you're referring to.

Sorry. Proscan. I thought was on the Proscan thread.

 

[jtwalker]

I’d guess you don’t have an active audio connection in the audio/recorder tab.

 

[JamesBrox]

I’d guess you don’t have an active audio connection in the audio/recorder tab.

I've went through the steps to connect audio via Audio Control tab ....it seems to be connected to the correct IP address. In fact, when I go to URL Setup (which is not blinking red) then go to Auto Detect IP it recognizes my SDS200. Same as always .... idk.

 

[ProScan]

I've been logging and a certain system for a few months now. Figuring out TGs and UIDs through the record playback feature, it's been working great. But lately the playback is not working. The program is up to date. The recorder is turned on. It's still logging correctly but when I hit play .....nothing. The playback bar doesn't even move. Any ideas? Thanks

Can you go to the File Explorer and see if you can playback the files there.

 

[JamesBrox]

Can you go to the File Explorer and see if you can playback the files there.

GM. Yeah, I tried that. Didn't work for me.

 

[ProScan]

GM. Yeah, I tried that. Didn't work for me.

Can you go to the Audio Control Recorder tab and see if the level indicator is moving.

 

[JamesBrox]

Can you go to the Audio Control Recorder tab and see if the level indicator is moving.

No, the level indicator is not moving. Even we I refresh the URL setup.

 

[ProScan]

No, the level indicator is not moving. Even we I refresh the URL setup.

Power cycled the scanner. If you did that already, do it again. See if the TX and RX bytes are incrementing.

 

[ProScan]

@JamesBrox

No, the level indicator is not moving. Even we I refresh the URL setup.

Are the the TX and RX bytes are incrementing?
If not, see this.

 

[JamesBrox]

No, the level indicator is not moving. Even we I refresh the URL setup.

For the record.... I answered your question.

 

[ProScan]

For the record.... I answered your question.

Can you post a screenshot of the URL Setup windows

 

[JamesBrox]

Can you post a screenshot of the URL Setup windows

Of course. What's your number or email?

 

[ProScan]

Of course. What's your number or email?

Let's keep it here so others can chime in especially if it's a network issue. The network guru's may have suggestions or know the solution.

 

[ProScan]

Can you post a screenshot of the URL Setup windows

I'm waiting for the screenshot. I mainly want to see if the TX and RX bytes are incrementing.

 

[JamesBrox]

TX/RX shows incrementing

 

[ProScan]

TX/RX shows incrementing

Just what I thought. The bytes aren't incrementing. That was asked before.

Take a look at post #11 image again.
If the audio does not want to connect
Did you go through all the items especially the last item "Check your antivirus..."?

 

[JamesBrox]

Ok. But with all due respect, from a "user's" point of view and not knowing the interworking's of another man's software. I saw TX Bytes and RX Bytes changing a number value every few seconds.... I figured everything was fine and running. So, as a lowly "user" and not an admin administrator how would I have known it wasn't incrementing?
Yes, I been through the list the best of my ability.
1. Restart the scanner. Yes, dozens of times
2. Latest firmware. As mentioned above. Yes
3. Insure no other apps ect....... Yes, I'm not running any other scanner software i.e. (Butel ARC)
4. Disable the IP then reenable. Yes, dozens of time.
6 Don't use AVG Antivirus. I never purchased any AVG Technologies products or any other aftermarket like products for this computer
7. Check your Antivirus....... Yes, the antivirus software that came with this computer.... is turned off

 

[ProScan]

Ok. But with all due respect, from a "user's" point of view and not knowing the interworking's of another man's software. I saw TX Bytes and RX Bytes changing a number value every few seconds.... I figured everything was fine and running. So, as a lowly "user" and not an admin administrator how would I have known it wasn't incrementing?
Yes, I been through the list the best of my ability.
1. Restart the scanner. Yes, dozens of times
2. Latest firmware. As mentioned above. Yes
3. Insure no other apps ect....... Yes, I'm not running any other scanner software i.e. (Butel ARC)
4. Disable the IP then reenable. Yes, dozens of time.
6 Don't use AVG Antivirus. I never purchased any AVG Technologies products or any other aftermarket like products for this computer
7. Check your Antivirus....... Yes, the antivirus software that came with this computer.... is turned off

Because it's a very low count. If it was passing audio data, it would be in the millions.
On #3, you changed it. I was referring to VLC or another program that uses the ethernet audio.

if you don't mind me saying this, I would double and triple check your antivirus software. If seen a few times after about checking the 10th time "Oh I didn't know that I had this antivirus or internet security program running"