Hi 81greer!
I have the Whistler 1040 hand held scanner. They are somewhat similar. What I found with my 1040, when I would turn on the radio my finger would move the squelch knob. Enough on/off cycles and for all practical purposes I muted the radio. Be sure the squelch knob is turned to it's full open position. If you are listening to trunked digital systems squelch isn't needed.
Secondly, what kind of antenna? Are you using that funky (next to useless) antenna that came with the radio? Could it be that you are just plain to far from the transmitting site(s) for that kind of antenna?
The weather (SAME) has to be programed into your radio.
I have three Whistler desktops and the hand held that I told you about. I didn't know beans about programing theses radio's. I have the original manual for the GRE, or I should say book. Whistler made an effort to bring their scanning concepts to the user level and kind of missed the mark in my opinion. I learned through the manual, several telephone calls to Whistler Technical (they helped a lot). Bottom line, I learned a lot and now I do all of my own programing. On occasion, I still get stumped and have to make another phone call with questions.
I would suggest you download the manual for your radio, they may have it here on RR. RESEARCH RR to be sure those programed frequencies are still in use. As someone else pointed out, correctly I might add, maybe not only have the frequencies changed, may the entire system is changed. Your radio isn't dead, the programed system is dead! Without researching you won't know. Learn how to program the radio, it is not that hard. Go to whistler and buy a data cable (I call it a data dongle) get Win500 to program and your good to go. Those two things are needed to program the radio. As a heads up, those two purchases will set you back about sixty bucks. As finances permit, if your hand held can operate on external power usually 6 or 9 volt dc buy one, be sure that it is regulated
I assume your radio turns on and programs itself at start up. Learn to program the radio. Right now you are dependent on someone else while your handheld sits idle. Just say'in - Angi