Radio Patch with an XPR 7550e

[radio9140]

Hello All!

I currently use my personal XPR 7550e at my job. We recently transitioned from Analog Conventional to Digital Conventional. We have a phone patch number that allows our clients to contact our staff via their cell phones. On our old analog system, I would hold the PTT and press "*" to answer and "#" to hang up. Since we made the switch to digital, I can answer by keying the PTT and then speaking. However, when I press the home/back button to hang up, it shows "Ending Phone Call" but it does not actually hang up. Our system administrator recommended that I assign a button as "Phone Exit" to any of the programmable buttons. I have the 3-year CPS subscription through MOL and utilize CPS 2.0. It however, does not give the option of "Phone Exit" in the programmable buttons menu. I have confirmed that the gateway ID as well as the Access/Deaccess codes are both correct. I'm wondering if a firmware update is needed (I currently am running R02.06.05.0002) as well as a codeplug update (currently using 10.05.06) or if there is something else I am missing. Any help would be appreciated.

Thanks!

Zach

 

[TampaTyron]

Is there an issue pressing # to hang up? TT

 

[rescue161]

Per CPS:

Phone Exit Allows the user to terminate a phone call (applicable to Non-Display or Numeric Display model, Digital mode only).

 

[radio9140]

I've tried pressing "#" to disconnect along with the PTT at the same time with no luck. Our building radios are programmed to hang up the phone patch call by pressing the home/back button. I have looked at the codeplugs for our building radios to confirm my access/deaccess codes are the same and I noticed none of the buttons on the building radios are programmed to exit a phone patch call. Not sure if a firmware update may have something to do with it or not as there isn't a way to program the home/back button to do anything other than its factory function.

 

[Firebuff880]

@radio9140

Can you describe the back end of this ? Are you using the Motorola Telephone Patch in the repeaters ? How are you trunking the calls to the radio system ? Asterisk with PSTN or SIP trunking maybe ?

I ask because I did a similar project for a resort back in 2014/2015 and subscriber hang up was a major pain, until we stumbled on the fact that we had no "called cut off on disconnect or CPC signal" available in our connections for the PBX we had dial tone signal from. In this case we saw exactly what you are describing.

----
Firmware R02.06.05.0002 is really really old, I would recommend you upgrade to 2.09.001 even though current is now R2.10.009
HKVN4049A - Digital Telephone Interconnect - XPR Repeater

 

[radio9140]

I know we use the Motorola Phone Patch in the repeaters since certain radios have the phone system(patch) programmed on the main channel and can answer the call by pressing the PTT. As far as the phone connection to them, I would have to find out. I have tried to find the firmware update on MOL but was unable to find R2.09 or 2.10 listed on their site.

 

[Firebuff880]

I have tried to find the firmware update on MOL but was unable to find R2.09 or 2.10 listed on their site.

Then you need to open a ticket with support and they can figure out your MOL access with you.

 

[radio9140]

@Firebuff880

I will try to open a ticket with support. Thanks for the help!

 

[Firebuff880]

@radio9140

Either way, your disconnect issue is more likely related to how you get the dial tone / call to the back of the repeater than what firmware you have running in your subscribers and/or repeaters.