You make a very good point, that could be a legitimate reason for requesting a refund. Thank goodness it's only $30 that was spent in February right before it all hit the fan in your hypothetical scenario. Not sure if doing the "right thing" for someone is the focus here LOL.
In a lot of business circles it is being done for hardship cases through no fault of their own.
Corporate CEOs are taking a proactive role in helping their clients, offering refunds. Temporarily suspending payments and other monetary relief for those in dire straits. Albeit this might just be a PR move, we are seeing more and more of it.
Not sure what the policy would be on RR with regard to your scenario but we haven't seen a whole lot of focus on PR here either.