Sentinel: Sentinel Software loading discover file failed cloud provider not running

[kevOps2016]

I loaded the software and tried to add a favorites list; when I went to write to the scanner, I received a message indicating that the discover file failed cloud provider was not running. Has anyone else seen this error, and if so, how to rectify this issue? I also did the old uninstall software, downloaded it again, and received the same message when writing to the SDS100 Scanner.

Thanks,
kevops2016

 

[jtwalker]

I loaded the software and tried to add a favorites list; when I went to write to the scanner, I received a message indicating that the discover file failed cloud provider was not running. Has anyone else seen this error, and if so, how to rectify this issue? I also did the old uninstall software, downloaded it again, and received the same message when writing to the SDS100 Scanner.

Thanks,
kevops2016

Doesn’t sound like an error generated from Sentinel. Do you have Sentinel files stored on Google drive, OneDrive or other cloud storage?

 

[Whiskey3JMC]

This thread seems to suggest it's possibly related to MS OneDrive so if you installed Sentinel there I'd strongly recommend reinstalling it to your local hard drive instead to prevent future errors

 

[KevinC]

Doesn’t sound like an error generated from Sentinel. Do you have Sentinel files stored on Google drive, OneDrive or other cloud storage?

Lots of Google results with that error, all pointing to what you said (cloud storage).

 

[kevOps2016]

Doesn’t sound like an error generated from Sentinel. Do you have Sentinel files stored on Google drive, OneDrive or other cloud storage?

I will check and see; I do not think I have anything other than documents going to one drive and google drive.

 

[kevOps2016]

This thread seems to suggest it's possibly related to MS OneDrive so if you installed Sentinel there I'd strongly recommend reinstalling it to your local hard drive instead to prevent future errors

Thanks looking into this now.

 

[kevOps2016]

Doesn’t sound like an error generated from Sentinel. Do you have Sentinel files stored on Google drive, OneDrive or other cloud storage?

I uninstalled it again and installed it on my D: drive, which took care of the issue. Thanks again for the help, everyone!