Taking over NXDN trunking system from dealer who is out of business-System Key question

[TampaTyron]

Our shop is taking over a NXDN system from a dealer who closed up (and is not returning any calls, emails, or lawyer letters from the customer). We are primarily a Moto shop, so the NXDN experience is mostly conventional and hammy stuff. In order to work on this system (read/write the subscribers), it seems we need the system key. Our issue is that the customer does not have his system key, only the old shop who did the system setup and programming. So, can someone point me in the direction of some options? It seems the only solution we have found is to wipe and start over OR swap their entire system to a Motorola. Both of these seem very excessive. Kenwood tech support has told us "no key, no worky, no exceptions" more than once. Is this correct? TT

 

[kd4efm]

1, what's your location?
2, I can talk with you direct on what needs to take place.

Email me evans@rrt2way.com

 

[EWC_BDN]

You need a .SKF file. which you make with the System key, .act file and the license key of your software. it will only work for that one license key. You'll need KPG-110SM too which is the management software to make the .skf. It will only open if you have the key inserted in your PC.

No key, no workey is true. You'll need to order a new one. You also need a .ACT file. that contains the model and serial of all the repeaters on the system. The Key and file are from Kenwood.

Kenwood will sell replacement keys, but maybe not to just anything. They have loosened up. you used to have to wait on Japan to do this work for you... the NA offices can probably help dealers now. IIRC they get the customer info when they sell the key, so they probably know what the ID of the system is. I would think Kenwood would be happy to help keep a customer, but they might want you to be a dealer though.

Does Motorola still give out free or very discounted systems to replace Kenwood?

 

[TampaTyron]

Moto still gives out very discounted systems to nuke their competitors. I have done it dozens of times over the last 20+ years. Email out to Evans. TT

 

[kd4efm]

Got this handle yall, talking with Ty and making connections.

(we can close this thread also Admin's)

 

[TampaTyron]

So..... customer located 2 USB dongles. Each dongle has a Control No.001-002xx and a System Code 000xxx (with the xxx representing real values). One is labelled Tier 1 and th eother is Tier 2. They show up in the computer as SafeNet USB SuperPro/UltraPro security devices. Working with Kenwood and the local MR to get the next step of making programming keys.

EWC_BDN,
If I understand this process correctly:
-I will need the USB System key (from Kenwood), .ACT file (from Kenwood), and the "license key of my software" (not clear on this, but is the specific key of the specific instance of programming software?))
-Use KPG-110SM to use the above to make the .SKF that is specific to only one instance of programming software
-Import the .SKF file into the specific instance of programming software that it was made for
-Program radios as needed

Am I close?

TT

 

[kd4efm]

Ty, call me and I can better answer this.

 

[TampaTyron]

I think we have this one worked out. Evans is a lifesaver and a trove of valuable info. Feel free to close this thread. TT