Think twice before buying from Uniden if you're Canadian
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How about EG
As the official Radioreference approved, online Canadian Uniden parts and accessories dealer?
What do you think EG? You up for it? I'd just bet there'd be a fair bit of business from those of us baffled by Uniden's response.
BTW, it's pretty sad that Uniden responds to my e-mail telling me to go through Lectron and then Lectron says unless you're a dealer go pound sand. Hmm, at least Radio Shack talks when you call them. It's not a perfect set up but at least you don't get dizzy from wandering in circles.
As for terrorism laws...Yeah, ok. Apparently this should have been thought of before the horse wandered through the barn door--Tis a bit late now.
The immediate problem is--Boycott Uniden ok, but really, where else do you turn to? To me that's the better reason for the attitude. And just before there is any screaming I am not bashing Uniden. These policies speak for themselves as to how they feel about their Canadian customers.
As the official Radioreference approved, online Canadian Uniden parts and accessories dealer?
What do you think EG? You up for it? I'd just bet there'd be a fair bit of business from those of us baffled by Uniden's response.
BTW, it's pretty sad that Uniden responds to my e-mail telling me to go through Lectron and then Lectron says unless you're a dealer go pound sand. Hmm, at least Radio Shack talks when you call them. It's not a perfect set up but at least you don't get dizzy from wandering in circles.
As for terrorism laws...Yeah, ok. Apparently this should have been thought of before the horse wandered through the barn door--Tis a bit late now.
The immediate problem is--Boycott Uniden ok, but really, where else do you turn to? To me that's the better reason for the attitude. And just before there is any screaming I am not bashing Uniden. These policies speak for themselves as to how they feel about their Canadian customers.
wheelchair said:
Well, I've been out of scanning a lot of years. I had Radio Shack scanners before back when Radio Shack was still here in my town. So all was golden. No need for Uniden. So this is a wake up call to me now. I wish I would of known before I bought mine. I like the BC246 I have, but not the company. The next scanner I want is from AOR I believe, but not sure if they're any better at talking to us Canadians. If anything their attitude is forcing us to go underground to look for parts. Not making a situation any better than it is in regards to all that national security bull going on over there.
The first Uniden I bought was simply for the digital capability. It is striking to me that any product could be imported and sold without sufficient support...and yet here it is. And they've dumped on us enough that the new radios with preprogrammed systems don't even bother with Canadian content. Just too bad that there is no Canadian scanner maker. Looking at these boards there are plenty of scanner owners here so there is clearly a market. I see on Lectron's site that they are looking for Canadian dealers. If they sell parts and accessories to dealers maybe we each should become an official dealer for our own equipment.
photodreamer said:
EG said:
Thanks
Will have to see how shipping costs would apply for eastern Canada Clients but it is a good thought will ask my supplier what we can work out.
Shipping couldn't do any more damage than UPS would from the US. I'll support you should you do it. I'd even consider buying scanners through you at that point too. Keep us posted.
scnnr
Member
photodreamer said:
Did you even call Radioworld to check with them about getting your scanner parts or even fixed?
scnnr said:
It's not where I got this scanner that I need part for. Got that off ebay. The BC60XLT-1. Got the BC246T from Radioworld. I guess the thread went along so far now that the original info got lost about what I was talking about.
scnnr
Member
photodreamer said:
Aw yes I see a few posts back that you did mention the BC60XLT. Sorry for the confusion. :wink:
imcleish
Member
Also try Durham Radio for Uniden parts, I am aware that they can fix some of the older units, but are not "warranty repair approved". People at Durham Radio are always pleasant to deal with.
imcleish said:
I've emailed them this morning, so I will see what happens. Also emailed Uniden to change their site to at least forward us Canadians to a dealer that sells parts to consumers. Not sure if that will do any good though since Uniden doesn't seem to care at all about Canada.
scnnr said:
This is what Uniden replied to me today when I told them about how frustrated we are in Canada here:
"While U.S. export laws and regulations are becoming more complex, the requirements to comply is becoming more difficult for companies to navigate. Failure to comply now results in higher monetary and criminal penalties, as well as the possible loss of export privileges.
Due to the US Commerce Department, Bureau of Industry and Security continually strengthening their controls on US exports, as of November 1st, 2004, Uniden has adopted many of the now common export policies that are seen today with many large companies selling on the Internet. For this reason, we are no longer exporting out of the US and hope that you understand our position."
So I can't buy a speaker or belt clip from them because of all this national security bull? It's nuts. They told me to contact Radioworld, which I've done, also contacted Durhamradio today, so I will see what either of them have to say.
imcleish said:
This is what Durham Radio replied to me today:
"Hello Darren
Unfortunately we are in the same boat. Uniden will not ship parts into Canada.
Sorry,
Regards Jami "
Uniden is building some great wall around them it seems. Not even shipping parts over here at all. It's still making me so so so angry.
scnnr
Member
photodreamer said:
Well that certainly sucks don't it. We can buy their radios but just hope something doesn't break or you will have no choice but to send it back down to the States to get it fixed.
Did Durham tell you how they plan on honoring the warranty on the BC 246 if something needs to be fixed and needs parts?
scnnr said:
I got my scanner at radioworld, the bc246. the bc60xlt-1 is the one i need the part for. but even when i bought the bc246, came with no warranty info. Just in the manual says to send back to texas. even on the radioworld receipt now i see it says no refunds. 10 day exchange though. wow, i'm really seeing how terrible this whole scanner world is here. once upon a time it wasn't like that here in windsor. so i see people here buying scanners from the US. people always say 'you won't have a warranty'. well we're not much better buying here in canada. i'll tell you that much. glad i didn't buy a more expensive uniden radio.
i sent the same email to durham and radioworld asking about the speaker i need for the bc60xlt-1. no reply again today from radio world. not sure if anyone here has talked about issues like this before. shows me there's a rotten core to this whole scanning world here. no parts, no local warranty. i wonder what more evil lurks...
Uniden really does seem to be sending two messages.
I have read on here in regards to the 396 silk screen problems that Uniden was covering off return shipping to Texas for these units from Canada. Seems a bit odd doesn't it? They can whip these radios back and forth for these repairs but not something as basic as a speaker or belt clip? Good heavens, what kind of terroristic act could us sick Canucks come up with using these parts???
Then the other process I've heard of for other radio warranty issues (like for the 246) that would be dealt with by returning to where you bought it and then THEY send it to Lectron who maybe fixes it. Maybe replaces it. Maybe sends it to Texas to be fixed/replaced and then after much time and many new scanner models passes returns it back to your original dealer who will then call and let you know that your scanner is now obsolete but repaired. Starts to sound an awful lot like a government operation don't it.
I have read on here in regards to the 396 silk screen problems that Uniden was covering off return shipping to Texas for these units from Canada. Seems a bit odd doesn't it? They can whip these radios back and forth for these repairs but not something as basic as a speaker or belt clip? Good heavens, what kind of terroristic act could us sick Canucks come up with using these parts???
Then the other process I've heard of for other radio warranty issues (like for the 246) that would be dealt with by returning to where you bought it and then THEY send it to Lectron who maybe fixes it. Maybe replaces it. Maybe sends it to Texas to be fixed/replaced and then after much time and many new scanner models passes returns it back to your original dealer who will then call and let you know that your scanner is now obsolete but repaired. Starts to sound an awful lot like a government operation don't it.
wheelchair said:
Sure does, since they keep passing it off to someone else and that person doesn't know about it. Like they told someone in my group when they called to go to Lectron, then they said they only sell to dealers. Uniden's site says to go to avs.ca which doesn't seem to have anything to do with scanners. Then they say to go to Radioworld in a email I sent them, but radioworld hasn't got back to me still. I sent a email to durham and posted it here. They got back to me a day later, but still got back to me. Radioworld is MIA. Durham radio says Uniden can't ship them parts and they're a dealer. What about western canada too? Is Durham Radio and Radioworld the only places in Canada to buy scanners from ? Sigh..
scnnr said:
Where'd ya come up with this?
Lectron Radio out in the Peterborough area are the authorized repair centre for Uniden in Canada.
I've done business with them and have never had a problem. Quick turnaround at a reasonable price.
Mike_Oxlong said:
Thing is I bought a BC246T from radioworld. Came with no warranty card or dealer/repair info other than what's in the manual, telling me to send it back to texas. Uniden does nothing to tell us where to go other than to hell it seems.
I guess when Uniden ships their radios to Canadian dealers, they take out the warranty info. Not sure. Even when I bought my ICOM R5 from Durham Radio it came with a warranty card, but then ICOM does have a Canadian office. Uniden doesn't.
Did you bother to email or phone Uniden and ask them where you could get warranty service for your scanner?
As has been shown here, Uniden is happy to let it's Canadian customers that Lectron handles warranty repairs and regular repairs in Canada.
If you can't look any farther then the box your scanner came in then perhaps you should sell your Uniden scanners and start going with Radio Shack. Good luck getting warranty service or parts from them in Canada.
p.s. did you bother to do a Google search for the part you wanted? Electrosonic, Sayal and Active (to name a few) are all reputable parts dealers that would probably carry a compatible part.
As has been shown here, Uniden is happy to let it's Canadian customers that Lectron handles warranty repairs and regular repairs in Canada.
If you can't look any farther then the box your scanner came in then perhaps you should sell your Uniden scanners and start going with Radio Shack. Good luck getting warranty service or parts from them in Canada.
p.s. did you bother to do a Google search for the part you wanted? Electrosonic, Sayal and Active (to name a few) are all reputable parts dealers that would probably carry a compatible part.
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