Apparently, in Public Safety, your first obligation is to protect your Unication pager.
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Unication refusing to repair devices older than 5 yrs old
- Thread starter Echo4Thirty
- Start date
- Status
Idea--- Refuse to support "Unication"
- Joined
- Nov 6, 2007
- Messages
- 99
Anyone know how to repair the 5-way joystick. Mine doesn't work anymore and now I can only listen to whatever I have programmed into zone one.
blackbelter
Member
- Joined
- Feb 1, 2004
- Messages
- 882
I believe Unication repairs these pagers.According to their website, the repair flat fee would be $199.
paulears
Member
5 years is a very common timescale for many companies now. Many of the oem companies get released from their contracts at about that time. It seems that they guarantee spares for that period, then they get moved to long term storage or sold on. It guarantees lifespan, but for a shorter period than we like, based on history. Look at Apple. My MacBook is now legacy and it’s cheaper to replace than fix at two years. With evolving technology manufactured abroad five years is ancient. It’s sadly how it is. I cannot get some parts for three year old products now. I sell equipment that once warranty is out is difficult to fix. Not impossible but at five years the sales people have never heard of it and have to physically ask an engineer. Some factories don’t even have old engineers!
The only problem with this is that it is the same unit that they sold when the G4/G5 was introduced. There's a difference between legacy units no longer in production and units that are still being produced. It is not a warrany period that was in question, but an outright refusal to repair units that are the same as current production models if they were over a certain age. Thankfully, they saw the error of their ways and reversed the decision.
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