Uniden Customer poll

[scanthewaves]

If you are familiar with my situation with my recent Uniden repair or lack thereof I invite you to take my short poll.

 

[dave3825]

I am going to be very honest. I was just at FedEx the other day sending in my 200. The whole room was full of shipping supplies. I would not have used a padded envelope. There is no excuse to send a scanner in a padded envelope. They do nothing to protect what's inside. They make cool popping noise when my son rides his bike over them. That's about all they are good for. I would have purchased a box to ensure my scanner was as protected as possible. Your ranting and raving and saying Uniden will lose you as a customer. Big corps don't care about losing 1 person because for every one they lose, then gain 10 more. I am going to play Fortnite with my son, then I am going to lay some more fiberglass in my boat, pull the carbs for cleaning and then replace the encoder in my 330T. Then I am going to listen to my 436 and call it a night. I wish you the best of luck.

 

[GTR8000]

The idea of personal responsibility is a thing of the past. It's always someone else's fault. Sending out a scanner worth a few hundred dollars in a padded envelope = negligence, pure and simple. You took a gamble, and you lost. Hard lesson to learn.

 

[wtp]

the only thing i would put in a padded envelope is paper...

 

[fxdscon]

Your poll is invalid... you're placing the fault with Uniden where it doesn't belong. The poll should say,

• "Would you make the same mistake I did by sending your scanner to Uniden in nothing more than a padded envelope?"
• Or....
• "Would you know it was a bad idea to start with?"

 

[trentbob]

Many of us are Uniden customers because they offer the products that we want and need. We don't choose them because they promise good customer service, excellent quality assurance and good support for their radios, they don't and never make the claim that they do, the radios sell themselves, it's the only game in town if we want specific types of options.

You chose not to use the box and bubble wrap they returned the radio to you with and instead you put it into a mailing envelope. Somehow the antenna connection got damaged and the repair department went into CYA mode and voided your repair warranty.

What I don't understand is we're talking about an old radio that isn't worth a whole lot of money and offers limited options even though I do understand it works for you, or did work for you until it didn't, probably age-related.

It's your choice if you want to be a Uniden customer. If any of the other options available will work for you in your specific situation, go for it.

We can't help you make that decision, it's totally on you.

 

[scanthewaves]

I am going to be very honest. I was just at FedEx the other day sending in my 200. The whole room was full of shipping supplies. I would not have used a padded envelope. There is no excuse to send a scanner in a padded envelope. They do nothing to protect what's inside. They make cool popping noise when my son rides his bike over them. That's about all they are good for. I would have purchased a box to ensure my scanner was as protected as possible. Your ranting and raving and saying Uniden will lose you as a customer. Big corps don't care about losing 1 person because for every one they lose, then gain 10 more. I am going to play Fortnite with my son, then I am going to lay some more fiberglass in my boat, pull the carbs for cleaning and then replace the encoder in my 330T. Then I am going to listen to my 436 and call it a night. I wish you the best of luck.

I’m going to be honest with you, I had to make a choice I was stressed at the time , I was going to ship it back in the little box UIniden shipped it back to me but I forgot to take the box I can’t say for sure but it may have been in the bubble wrap they sent it in so I figured it was safe, furthermore I live in the same state so I figured it wouldn’t be an issue, it doesn’t help that FedEx took longer than it should have to deliver it to Uniden. The point is moot though, because essentially they are calling me a liar and are insinuating I dropped it prior to shipping it back to them, had that happed I would have let them know beforehand and inquired as whether the repair was covered or an additional fee would be required. I do not appreciate being called a liar by a company I have been loyal to for 30+ Years.

 

[a417]

I think you need to take a deep breath, and push back from the table here...These threads are going nowhere, and accomplishing nothing.

 

[scanthewaves]

The idea of personal responsibility is a thing of the past. It's always someone else's fault. Sending out a scanner worth a few hundred dollars in a padded envelope = negligence, pure and simple. You took a gamble, and you lost. Hard lesson to learn.

There is zero proof the scanner was damaged in shipping as well as zero proof that I damaged it prior to shipping like Uniden claims so I’m afraid your opinion here is moot in this situation, but thanks for chiming in and sharing your 2 cents worth.

 

[scanthewaves]

I think you need to take a deep breath, and push back from the table here...These threads are going nowhere, and accomplishing nothing.

Already been done that’s what the poll is for this is now a PR problem for Uniden, I didn’t start this they did when they didn’t fix my item the first time and charged me for something that was not repaired correctly the rest could have been avoided had they done the repair correctly the first time.

 

[scanthewaves]

Your poll is invalid... you're placing the fault with Uniden where it doesn't belong. The poll should say,

• "Would you make the same mistake I did by sending your scanner to Uniden in nothing more than a padded envelope?"
• Or....
• "Would you know it was a bad idea to start with?"

No I don’t think you realize my problem started when they failed to repair my unit and charged me for it, obviously you are not familiar with my situation. Furthermore it may have been wrapped in the same bubble wrap they sent it back in, the point is moot as they claim I damaged it prior to shipping, which I did not.

 

[trentbob]

I’m going to be honest with you, I had to make a choice I was stressed at the time , I was going to ship it back in the little box UIniden shipped it back to me but I forgot to take the box I can’t say for sure but it may have been in the bubble wrap they sent it in so I figured it was safe, furthermore I live in the same state so I figured it wouldn’t be an issue, it doesn’t help that FedEx took longer than it should have to deliver it to Uniden. The point is moot though, because essentially they are calling me a liar and are insinuating I dropped it prior to shipping it back to them, had that happed I would have let them know beforehand and inquired as whether the repair was covered or an additional fee would be required. I do not appreciate being called a liar by a company I have been loyal to for 30+ Years.

I appreciate your frustration and the rationalization of what happened and how it happened. I'm sure it's very cathartic to come on to the forum and share your story and look for support which I think you got a fair amount of.

As I had said in the past Uniden product manager Joe has said that he does not get involved in the repair department aspect of operations, that may be why he's not involved here but maybe you can recontact the repair supervisor and come to some kind of a middle of the road solution, referencing your unintentional lapse of judgment in the shipping choice, letting them know that you thought it was adequate.

If you do get some kind of a favorable outcome, it's important to let people know.

 

[a417]

Already been done that’s what the poll is for this is now a PR problem for Uniden,

A PR problem for them? Come on.

Have a good night.

 

[scanthewaves]

I appreciate your frustration and the rationalization of what happened and how it happened. I'm sure it's very cathartic to come on to the forum and share your story and look for support which I think you got a fair amount of.

As I had said in the past Uniden product manager Joe has said that he does not get involved in the repair department aspect of operations, that may be why he's not involved here but maybe you can recontact the repair supervisor and come to some kind of a middle of the road solution, referencing your unintentional lapse of judgment in the shipping choice, letting them know that you thought it was adequate.

If you do get some kind of a favorable outcome, it's important to let people know.

First of all it wasn’t catharsis that motivated me to post here, it was indeed frustration, frustration with a company that I used to trust and recently eroded my trust very badly due to ineptitude, you don’t fix something and send it back to the customer till you are absolutely sure it’s fixed, they left me with a useless scanner and kept my money. Second off all I realized that when I posted here I was airing Uniden”s dirty laundry for all to see, why because when you screw me out of my time and money you have to pay the karmic debt one way or the other, that’s how I roll I’m too old for this crap and I have a crapload on my plate including losing my home to a wildfire less than 2 years ago and a sick wife. So I don’t take crap for some faceless corporation who doesn’t give a damn for anyone but their stock holders. As far as the supervisor goes his hands are tied it’s up to corporate now to do the right thing it’s about good or bad PR I have told them either reinstate the warranty and fix the unit as was supposed to be in the first place or refund my money and I will move onto another scanner and company, anything less is unacceptable to myself and the Uniden scanner community as a whole, if they can do this to me they can do it to anyone of you but only if you let them get away with it.

 

[GTR8000]

this is now a PR problem for Uniden

Yeah, no. It's a you problem, because they have your scanner and it's not going to get fixed unless you pay them another $70, and now it has an SMA problem in addition to the original power button problem. One person complaining loudly does not make for a PR problem for a company that has been in business for decades.

For the record, I happen to agree with the larger point that Uniden has gone downhill over the past few years and their customer service is pitiful (or non-existent), especially since Paul died.

But the bottom line is that you did not protect your investment by shipping it properly, so regardless of who is really to blame here for the damage to the SMA connector, that is what is "moot", because you're pretty much SOL.

 

[scanthewaves]

Yeah, no. It's a you problem, because they have your scanner and it's not going to get fixed unless you pay them another $70, and now it has an SMA problem in addition to the original power button problem. One person complaining loudly does not make for a PR problem for a company that has been in business for decades.

For the record, I happen to agree with the larger point that Uniden has gone downhill over the past few years and their customer service is pitiful (or non-existent), especially since Paul died.

But the bottom line is that you did not protect your investment by shipping it properly, so regardless of who is really to blame here for the damage to the SMA connector, that is what is "moot", because you're pretty much SOL.

1 person, have you seen the complaints on BBB? I bet if you search you will find a lot more. The point about shipping is moot since they claim I damaged it prior shipping it which I did not, bottom line they didn’t fix my scanner the first time and kept my money, what do you call that?

 

[scanthewaves]

A PR problem for them? Come on.

Have a good night.

It’s not on social media yet give it time.

 

[scanthewaves]

the only thing i would put in a padded envelope is paper...

I can’t say for certain but I believe it was wrapped in the bubble tape they sent it back to me in, the only other alternative was a small FedEx box that could easily be crushed for almost 7 bucks and I was a little short on cash that day.

 

[abqscan]

This is a classic case of victim mentatily. Being stuck in the blame game and not willing to take ownership.

 

[scanthewaves]

Many of us are Uniden customers because they offer the products that we want and need. We don't choose them because they promise good customer service, excellent quality assurance and good support for their radios, they don't and never make the claim that they do, the radios sell themselves, it's the only game in town if we want specific types of options.

You chose not to use the box and bubble wrap they returned the radio to you with and instead you put it into a mailing envelope. Somehow the antenna connection got damaged and the repair department went into CYA mode and voided your repair warranty.

What I don't understand is we're talking about an old radio that isn't worth a whole lot of money and offers limited options even though I do understand it works for you, or did work for you until it didn't, probably age-related.

It's your choice if you want to be a Uniden customer. If any of the other options available will work for you in your specific situation, go for it.

We can't help you make that decision, it's totally on you.

I didn’t chose to I had no choice to because I forgot to take the box with me besides that little box in my opinion was no safer then the padded envelope with the scanner I believe was wrapped in the bubble wrao they sent in in the box but the point is moot because of their insistence that I damaged it prior to shipping it which I adamantly stand by I did not and am willing to sign a affidavit. Furthermore it’s all nice what you said about their being the only game and town and how nice their products are but when your time comes to have it repaired and it’s not and they keep your money I think you will be singing a different tune like I am.