1 person, have seen the complaints on BBB? I bet if you search ripoff report you will find a lot more.
An "F" rating on the BBB site is not always a completely accurate indicator.
One of the 'consumer' reporters here in the DFW area did a story on claims processing problems with a major, well-known, insurance company. The point was they were not addressing issues with claims, among other things, with storm damage. They also had an F rating with the BBB.
That rating was due in large point because they did not respond to complaints forwarded by the BBB. The insurance company's position was that they responded directly to the policy holder with an issue, instead of through a third party like the BBB. That, of course, does not mean that there were no valid complaints. There were enough incidents referenced, that were not resolved, to indicate there were problems.
As for Uniden, I have not had any problems when I used them for repairs. Again, that does not mean that nobody had issues, only that I did not.
It looks like the original issue, the fact that the power button issue was not completely and satisfactorily repaired, and should have been addressed by Uniden.
But the complication that led to the current issue, reported damage, may be due in large part to the return to Uniden, for a repeat repair on the power button issue, was made in a padded envelope, not a box with bubble wrap or other packing material cushioning the scanner. Whether the scanner was actually "dropped" is something that may be hard to determine. But it is just as possible that, during the return trip to Uniden, the scanner was in a shipping container, and something else may have shifted and/or fallen into or onto the scanner causing damage.
Contact FedEx to initiate a claim. When I worked for a computer services company, ordering parts for techs across the U.S., occasionally parts, especially laptop displays, would arrive damaged. In some cases, the freight carrier, either FedEx or UPS, would ask that the 'shipper' start the claim process. At other times, they would ask that the account holder (which was the company I was with) file the claim. The default coverage was $100 at that time, though you could pay a fee to increase that. If FedEx will let you file the claim, do so. Of course, they may insist that the account holder (Uniden in this case) start the paperwork. The unknown factor is whether the padded envelope is considered sufficient packaging. If not, then you're at a dead end.
So the Uniden company bought the bearcat scanner line from the Electra company in 1983 and took over the Bearcat 210 series, the 210 being the last made by Electra...
It was a whole different world then, there were many many choices for police scanners.. it was rather competitive. Things like loyalty and emotions towards one brand meant something.
So I've been on the radio reference forum for a long time on this account and another account at work before that and you can see countless problems with public relations and the Uniden Corporation. Honestly, they don't give a rat's a** about public relations, anymore than they care about your 30 years of loyalty, otherwise they would run their business differently than they do.
I definitely agree something great was lost when Paul Opitz passed away in late December 2019 and then we had.. "the virus"
I guess it's just a matter of facing reality.. although you didn't come on here out of the need for catharsis, whether you know it or not, this is, very cathartic for you.
I also agree that we can't underestimate the untimely loss of 'UPMan' Paul Opitz. His tenure with the company, his position as product manager for scanners & other items (I know he also had CBs, not sure what else) gave him more influence on how things were handled. He was also a great innovator, with a large presence in investigating and implementing new products as well as supporting current models. His longevity with Uniden also, at times, led to his ability to intercede on problems in the repair process. Joe Bearcat, being relatively new, may not have that level of influence. He's indicated more than once that he cannot directly add his input on repair issues.
