Sentinel: Updating Database Failed

[POBox1142]

I'm using BCDx36HP Sentinel Ver 2.02, while trying to update the database I get the following error. "229 Extended Passive Mode Entered (|||2645|). Please advise.

 

[jtwalker]

You are trying to download from internet? Or trying to send updated db to scanner?

Who is your internet service provider? Has this ever worked, or is this first attempt? If it has worked before, what has been changed since last time it worked?

 

[POBox1142]

You are trying to download from internet? Or trying to send updated db to scanner?

Who is your internet service provider? Has this ever worked, or is this first attempt? If it has worked before, what has been changed since last time it worked?

I first install sentinel on July 2021 and have used it several times since then. I did just which ISP to T-Mobil recently and this is the first time using this ISP.

 

[POBox1142]

Sorry I did just Switch ISPs to TMobile and this is the first time trying since the switch.

 

[jtwalker]

Sentinel uses ftp to retrieve the db, and there have been other threads on here with people saying that T-Mobile blocks ftp. Satellite is also problematic. Do you have any other method of accessing internet for 5 minutes to update db with this pc?

 

[POBox1142]

Sentinel uses ftp to retrieve the db, and there have been other threads on here with people saying that T-Mobile blocks ftp. Satellite is also problematic. Do you have any other method of accessing internet for 5 minutes to update db with this pc?

No, I don't have another method. I guess I'll contact T-Mobile and let them know I have an issue. Thanks for your help.

 

[POBox1142]

jtwalker would you happen to know the URL Sentinel uses to access the database?

 

[ProScan]

jtwalker would you happen to know the URL Sentinel uses to access the database?

ftp.homepatrol.com

See this thread and in particular post #12.

Issues with Sentinel and problems programmng SDS 200

Wow, a real head scratcher here. I'm trying to update the firmware for Sentinel and keep getting an error. It says the server returned an extensive passive error 229. Ok, so I try to write a profile to the SDS 200...all looks ok....it's there but I can't get the scanner to use it after...

forums.radioreference.com

 

[fxdscon]

No, I don't have another method. I guess I'll contact T-Mobile and let them know I have an issue. Thanks for your help.

As already mentioned, several users here on Radio Reference have recently had the same problem, and it does looks like they are blocking FTP transfers that Sentinel uses.

If you do contact T-Mobile, please let us know if they can resolve the problem. If they can't/won't do anything about FTP transfers being blocked, perhaps you could post back with their reasoning on the matter, and then at least we can caution other members who may be thinking about switching their ISP to T-Mobile.

 

[POBox1142]

As already mentioned, several users here on Radio Reference have recently had the same problem, and it does looks like they are blocking FTP transfers that Sentinel uses.

If you do contact T-Mobile, please let us know if they can resolve the problem. If they can't/won't do anything about FTP transfers being blocked, perhaps you could post back with their reasoning on the matter, and then at least we can caution other members who may be thinking about switching their ISP to T-Mobile.

Right now they are telling me that 5G is not compatible with FTP. I told them that was BS and they need to open port 21. I have an open ticket with the engineers to get this resolved. Once I learn more I will post that here.

 

[W2WHC]

Right now they are telling me that 5G is not compatible with FTP. I told them that was BS and they need to open port 21. I have an open ticket with the engineers to get this resolved. Once I learn more I will post that here.

I have the exact same issue. My guess is that they will say tough luck. Fingers crossed.

Bill

 

[RT48]

One solution would be to subscribe to a VPN provider. Then your FTP traffic would be tunneled through the VPN.

 

[iMONITOR]

How do you fix passive mode on 227?


How we fixed 227 entering passive mode FTP connect connection timed out error. The error is caused due to the misconfiguration of the passive port range on the FTP server and in the firewall settings. Therefore, our Support Engineers correct the settings in both FTP server and in the firewall.
[source]
Google

 

[belvdr]

Welcome to 1998 and Uniden's implemenation. It's hard to believe anyone uses FTP within an app these days.

 

[POBox1142]

Here is what I received from the FCC on this issue.

Hi Dennis,

Thank you for your submission. Based on our review, your Ticket No. 5221778 was served on your provider on Jan 5.

Here's what you can expect from the FCC's informal complaint process:

- Your provider should contact you directly in an effort to resolve your issue.
- The FCC's role in this process is to facilitate a conversation between you and your provider.
- Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today.
- The FCC will not contact you until we receive a response from your provider.

You can view a list of frequently asked questions about the informal complaint process at: https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880.

 

[master_of_none]

One solution would be to subscribe to a VPN provider. Then your FTP traffic would be tunneled through the VPN.

That worked for me. I have a T-Mobile hotspot. You may want to try a public wifi, maybe Mcdonalds

 

[POBox1142]

That worked for me. I have a T-Mobile hotspot. You may want to try a public wifi, maybe Mcdonalds

It's a little difficult to get my desktop setup there.

 

[snerd]

I have to turn off my AdGuard VPN to update.

 

[W2WHC]

I wound up using an AT&T hotspot, took seconds. No problem.

 

[fxdscon]

Here is what I received from the FCC on this issue.

Just curious if you ever heard back from T-Mobile on this after opening a ticket with the FCC? Was there ever any resolution?