Yes, I saw that "new formatted SD card" mentioned. This is the culprit! Why? Well.....
Uniden scanners only use SD cards formatted as "
FAT32", and the best at that is the official SD card formatter utility:
Watch our video on how to use the SD Memory Card Formatter SD Memory Card Formatter 5.0.3 for SD/SDHC/SDXC/SDUC The SD Memory Card Formatter formats SD Memory Card, SDHC Memory Card, SDXC Memory Card and SDUC Memory Card (respectively SD/SDHC/SDXC/SDUC Cards) complying with the SD File System...
www.sdcard.org
Also make sure the card is
no more than 32GB! The internal SD card controller only works with cards 32GB or smaller (no smaller than 2GB).
Anything else, you may have trouble with the database, favourites lists and, of course, as in this case, firmware updating.