AR-DV10 very serious hardware issue

[F5HPE]

....The "fix" is an erratum sheet of paper that says it fails ....In the UK and EU this behaviour does not comply with the Consumer Contracts Regulations.

The original leaflet mention clearly: specs are subject to change without notice....


So it is totally in compliance with EU regulation.
Due to Brexit.....in UK I can't say.

 

[woodpecker]

The original leaflet mention clearly: specs are subject to change without notice....

That doesn't stand up in law, YOU as the retailer would lose any court case, at least we know what sort of business AOR, Yaesu and AOR France is, happy to mislead the consumer.

 

[G7HID]

Message from AOR Ali...

 

[F5HPE]

That doesn't stand up in law, YOU as the retailer would lose any court case, at least we know what sort of business AOR, Yaesu and AOR France is, happy to mislead the consumer.

Is there some one on this forum who as intention to sue the manufacturer?

 

[woodpecker]

Is there some one on this forum who as intention to sue the manufacturer?

No, contract is with the retailer.

The 6 year warranty is with the retailer, that's YOU and the other retailers.

 

[woodpecker]

In fact, we all support the same position I believe.

The only person in this thread that represents AOR has now publically quoted:-

"specs are subject to change without notice"

We clearly all do not support the same position.

We now know exactly where we stand with AOR, its dealers and Yaesu, they have no intention to sort this out, instead try and wriggle out of it with some poorly translated ridiculous erratum, which is technically incorrect as well.

 

[G7HID]

The only person in this thread that represents AOR has now publically quoted:-

"specs are subject to change without notice"...........

I do not think this person actually represents AOR Japan, all he has done is quote from an AOR addendum sheet, he is just a camp follower, a reseller of their products with no representation of AOR Japan. Unless AOR Japan tell us differently...

Mike

 

[c0ne]

How a company wasted their credits, and whent from hero to zero in 3 months. This might be legal but sure is not forgivenable. Good job AOR and good luck wirh future sales.

 

[F5HPE]

The 6 year warranty is with the retailer...

Which retailler offered you 6year warranty?
Santa Claus himself can't offer.

 

[G7HID]

Which retailler offered you 6year warranty?
Santa Claus himself can't offer.

https://europa.eu/youreurope/citize...uarantees-returns/united-kingdom/index_en.htm

Mike

 

[c0ne]

Gents

I do not know why everyone is worried about warranty. If you need to just return it now. It's so easy. For those that want to keep it and see what happens its ok too.

Don't keep torturing yourself, it's only a radio - yes an expensive one that you can get your money back for those that want to in the warranty period (I believe that is the warranty if it's faulty and not perform to the standard it was marketed or sold to anyone). I have got 2 year warranty with my unit.

Not sure on UK laws, but we have implied warranties/fit for purpose etc. in Australia they are very broad and go well past the standard warranty to protect consumers.

Another update is on its way for firmware - some are testing now.

And what are they testing?

 

[palmerjrusa]

The below is in reference to one of the videos Woodpecker has online for the drift.

----------------------------------
QUOTE FROM AOR:

That AR-DV10 was almost certainly in the very first shipment to Europe. All the ones we've sold have proven to have no issues.

------------------------------------

Including no frequency drift?

 

[palmerjrusa]

Hello,

That was my specific question to them, this was the answer all verbatim;

------------------
AOR has already replicated that drift issue in their lab and corrected it - and that's especially so on UHF (450MHz test frequency).

------------------

Great news if that proves to be accurate.

Although how they've achieved that will be interesting to know, since they appear to have engineered that 15kHz bandwidth filter to mask the drift.

 

[G7HID]

AOR Ali said:

 

[c0ne]

QUOTE FROM AOR:

The new firmware’s feature improvements and bug fixes will probably be sufficient and effective to reassure the end user.

No offense, but that says nothing at all. The time of sit back and trust AOR is gone.

 

[c0ne]

No matter what they patch, it will always be outperformed by any cheaper brand simply on performance and detailed features like signal info on the recording, detailed digital signal info, decoding performance. The other brands are way ahead of AOR! This is just 2015’s technology reintroduced in 2018. Other brands dont pull dirty stunts like AOR did!

 

[palmerjrusa]

No matter what they patch, it will always be outperformed by any cheaper brand simply on performance and detailed features like signal info on the recording, detailed digital signal info, decoding performance. The other brands are way ahead of AOR! This is just 2015’s technology reintroduced in 2018. Other brands dont pull dirty stunts like AOR did!

I'm willing to give them a chance to fix everything.
If AOR claims to have fixed the problems then that should be easy to verify, just allow an independent reviewer to examine a randomly sourced ARDV10 unit and put it to the test.

 

[c0ne]

I'm willing to give them a chance to fix everything.
If AOR claims to have fixed the problems then that should be easy to verify, just allow an independent reviewer to examine a randomly sourced ARDV10 unit and put it to the test.

If they are able to fix it, why add a sheet of paper saying you could notice a drift that exceeds the 5ppm?

 

[palmerjrusa]

If they are able to fix it, why add a sheet of paper saying you could notice a drift that exceeds the 5ppm?

I don't know.
Nevertheless, I'm willing to be agnostic on this and see if AOR comes through and resolves the issues everyone has documented.

I certainly agree, if the receiver still suffers from serious drift at the end of the day it's worthless and AOR have shot themselves in the foot over this.
Also concerned, as you are, with the very basic level of the digital technology, though that could be improved with future firmware upgrades.

Icom appear to be streets ahead of AOR. I've just uploaded the most recent firmware to my ic-r30 receiver and I wasn't even aware of any bugs since I purchased it, very pleased with its performance and it was $500 cheaper than the ARDV10 though doesn't decode as many digital modes.

 

[woodpecker]

The below is in reference to one of the videos Woodpecker has online for the drift.
----------------------------------
QUOTE FROM AOR:

That AR-DV10 was almost certainly in the very first shipment to Europe. All the ones we've sold have proven to have no issues.
------------------------------------

TMac - This is just nonsense, when are you going to come clean and tell us who you work for, AOR or Yaesu.

Nothing has been proven to have no issues, the DV10 is so messed up and now you've even added a pigeon english erratum sheet about the drift to the LATEST batch, its an absolute joke.

Maybe its time to put your money where your mouth is, you have my email address, Paypal me the funds to buy a unit from the latest batch and I'll run the same tests on it. If its good I'll refund you the money and send the current one back for refund.