AR-DV10 very serious hardware issue

[F5HPE]

Legal warranty vs Commercial warranty

https://europa.eu/youreurope/citize...uarantees-returns/united-kingdom/index_en.htm
Mike

Mike, please take time to read clearly the link you gave us.
Your link gives 2 ideas about "what is warranty"
There are 2 type of warranties.

The legal guarantee concerns manufacturing defects.
The commercial guarantee concerns breakdowns.
These are two completely different types of warranty and few users know how to make a difference.

To make the legal warranty work based on the DV10 Drift postulate, the customer must prove that the product is defective. To date, there is only one video whose legal legitimacy and impartiality can be defeated by any prosecutor, lawyer or notified body before court.

As said previously, check the videos in slow motion and you will find severals mistakes of measurement.

 

[woodpecker]

Mike, please take time to read clearly the link you gave us.
Your link gives 2 ideas about "what is warranty"
There are 2 type of warranties.

The legal guarantee concerns manufacturing defects.
The commercial guarantee concerns breakdowns.
These are two completely different types of warranty and few users know how to make a difference.

To make the legal warranty work based on the DV10 Drift postulate, the customer must prove that the product is defective. To date, there is only one video whose legal legitimacy and impartiality can be defeated by any prosecutor, lawyer or notified body before court.

As said previously, check the videos in slow motion and you will find severals mistakes of measurement.

The manufacturer has now issued an erratum acknowledging there is a frequency/error stability issue, they have not quantified the error just issued a poorly worded document.

The acknowledgement that the product has an inherent manufacturing/design defect means any UK or EU customer would have no difficulty in claiming against the retailer that sold them product.

If in year 5 of ownership you found the radio drifted too much to work properly listening to a signal you could issue a claim on the retailer to replace, repair or refund the product, you need to provide no more evidence than the erratum that acknowledged the defect.

In the UK it would cost £60 to issue a small claims court claim, the retailer will lose and the costs trying to defend it would be way more than replacing the product.

Retailers need to get a grip, some think they can wriggle out of their obligations with BS.

 

[F5HPE]

Nothing more than a missprint.

The manufacturer has now issued an erratum acknowledging there is a frequency/error stability issue,.

The manual shows "MANUAL ERRATUM". Nothing more.
The publication of a "MANUAL ERRATUM" provides a better understanding of the product's specifications and performance.
This is in no way any acknowledgment of quality weakness. To interpret it as such is only the personal comprehension of the reader who seeks no further than the tip of his nose.

The manufacturer has not initiated a product recall for any compliance such as the car manufacturers.
So there is no hidden defect or manufacturing defect.

Just a MANUAL ARRATUM.
Nothing which can be covered by any warranty or claim.

 

[marlbrook]

I started this thread

The manual shows "MANUAL ERRATUM". Nothing more.
The publication of a "MANUAL ERRATUM" provides a better understanding of the product's specifications and performance.
This is in no way any acknowledgment of quality weakness. To interpret it as such is only the personal comprehension of the reader who seeks no further than the tip of his nose.

The manufacturer has not initiated a product recall for any compliance such as the car manufacturers.
So there is no hidden defect or manufacturing defect.

Just a MANUAL ARRATUM.
Nothing which can be covered by any warranty or claim.

I started this thread. It is for its Readers to think carefully about the veracity of posts here, and consider 'if' and 'what' are the motives behind what is being said.

 

[F5HPE]

Not that anyone likes when a manufacturer changes material or marketing specs, but again, if people are not happy to wait and see what they can or can't fix, return the unit get your money back once you see nothing is going to fix the issues your having. So easy, less headache, no drama.

That's Correct. Easy to be refunded EU laws are there for that........except if you have corrupted your stuf.
In such way you can only say:
"I killed my dog because he had rabies."
Nobody will control.

 

[F5HPE]

I started this thread. It is for its Readers to think carefully about the veracity of posts here, and consider 'if' and 'what' are the motives behind what is being said.

You are right ! It is necessary that the Reader makes his opinion by having the true and complete information and not information diluted or partially concealed.

 

[c0ne]

Do not work for either company.

Re-read my offer in other posts.

I can see why AOR did not reply to your emails with your attitude, you emailed me asking to partner and help you, and on here you do nothing but try bash anything positive that might come from me or others, AOR or their re-sellers. All emailed me directly so I have that paper trail whenever it's needed to back up anything that they have said to me.

I don't think anyone on here is your enemy, all of us have a common goal we want the DV10 to succeed, we want it to work, we hope they can fix near all things and make right what is wrong. If it turns out to be hardware I hope they recall and replace and fix. I have stated this many times.

It's up to AOR unless we can all get together and find a way ourselves.

Positive promises aren’t worth anything, actions we want to see from AOR. These promises are like thin air, you cant expect from everyone to buy this mess and sit down till AOR steps up their game.

 

[c0ne]

The reason why AOR doesn’t reply to emails(not only his) is because they don’t want to hear the problems. It hurts their pride. Thin air comments of someone with no relation to AOR doesn’t help either.

 

[c0ne]

Hi cOne,

I think this caught AOR by surprise to be honest, and if it was all fine with the R&D units save some bugs here and there. If any third parties got caught up in the the manufacturer release cycle and dropped the ball only AOR know. But, the buck stops with AOR that is sure.

It's no excuse, for sure they should have and should be handling this in a better way for all sorts of reasons - that I 100% agree. But for us that are prepared to wait it out, that's all we can do outside getting together and seeing if we can fix anything ourselves once we actually know what is going on from the firmware side of things to see what can or can't be corrected.

If I was AOR I would be onto all mediums and directly contacting people to offer something of goodwill (refund, upgrade to new model if something does come out of it that it can't be fixed with software etc. etc.)

Sadly, it's not the Japanese way, they put their head down and try figure things out on the technical level, they want to be perfectionists - whilst we are all trying to figure out which way to go next...

Also, you asked something on the updates in another post that was not too informative, DMR was one things that is being worked on for improvement from what I found out.

They can’t really fix DMR, the update they are working on made it decode more but the bit rate error makes it hard to listen to it. To many bits get corrupted, they root cause of this is being of frequency.

 

[c0ne]

Discriminator recordings made with a old scanner and the 10k discriminator hack produce far better data that decodes to clean audio. And btw that DMR fix just made it decode a particular DMR signal it couldn’t handle, it did not upgrade the decoding quality.

 

[c0ne]

By the time AOR get this radio spot on its frequency, they can use a smaller IF bandwith filter and then 80% of its problems regarding poor audio quality could be fixed. Prior to that i have very little hope they will get near to it.

 

[c0ne]

They can’t really fix DMR, the update they are working on made it decode more but the bit rate error makes it hard to listen to it. To many bits get corrupted, they root cause of this is being of frequency.

If AOR can't fix the issues that affect your use, what would you like as an outcome ?[/QUOTE

If AOR can't fix the issues that affect your use, what would you like as an outcome ?

Simple, if they can’t fix they should recall the units.

 

[c0ne]

Face it, they couldn’t even meet their own specs, how are they gonna fix it with firmware? They know they can not, that’s why they changed the specification. Basically they allready admitted with the extra sheet they could only fix it to a certain degree.

 

[c0ne]

DMR was one things that is being worked on for improvement from what I found out - 4 days ago so its not in the recent update of firmware yet for general public. It's all I know at this stage.

One of our members has that test firmware, i’m sharing his findings.

 

[F5HPE]

The reason why AOR doesn’t reply to emails(not only his) is because they don’t want to hear the problems. It hurts their pride. Thin air comments of someone with no relation to AOR doesn’t help either.

If you want to get something from a Japanese, you have to know how to be humble and discreet. You have to rub shoulders with the Japanese, understand their culture, put your pride aside, and finally simply love people to discuss with them and be polite.
すみません

Japanese is a wise, reasonable person who takes the time to understand, analyze and think before positioning and building. He's not an impulsive person like a European or an American

If instead of taking the time to share with them, if you unpack everything in the public square, then in the eyes of the Japanese you lose all honor and credibility and you are no longer worthy of their interest because you disrespect yourself.

To act like a conquering knight who fires the citadel does not frighten them.

 

[c0ne]

If you want to get something from a Japanese, you have to know how to be humble and discreet. You have to rub shoulders with the Japanese, understand their culture, put your pride aside, and finally simply love people to discuss with them and be polite.
すみません

Japanese is a wise, reasonable person who takes the time to understand, analyze and think before positioning and building. He's not an impulsive person like a European or an American

If instead of taking the time to share with them, if you unpack everything in the public square, then in the eyes of the Japanese you lose all honor and credibility and you are no longer worthy of their interest because you disrespect yourself.

To act like a conquering knight who fires the citadel does not frighten them.

You are confused, im the paying customer that has to rub shoulders and polish their toothpicks? I don’t need to understand their culture, they do EU/US sales.. they should learn our culture, not the otherway around

 

[c0ne]

And most of all.. just deliver a working product, saves allote poeple hassle. If they cant stand the heat then get out of the kitchen.

 

[F5HPE]

And most of all.. just deliver a working product, saves allote poeple hassle. If they cant stand the heat then get out of the kitchen.

This is good exemple of purpose which kill communication with them.

 

[c0ne]

Retailers will tell you to take it up with AOR, the only thing they can do is stop selling them. Many people that had the opportunity to return it did so.

 

[c0ne]

This is good exemple of purpose which kill communication with them.

Sorry mate, can’t decipher your sentences. I hope your dog is fine.