Back when I worked for the government, I used to get them by the box full. The owners would wait until they had a bunch before sending them in for repair. Oh, those were the days.
And the end-users still do the same thing. Nothing like waiting until most of their radios are broken to send them in for repair. Then they want them back as soon as possible. One of our worst offenders never does any user preventive maintenance on their portables. Once their season is over, they throw everything into a box until the start of the season the next year. They don't even attempt to do anything other than bring the box to us. Upon opening the box, we are greeted with salty beach sand and corroded battery terminals and salt water damaged radios. Every. Single. Year. And every year, all of their radios need to be completely rebuilt, which is very costly. User abuse at its finest.