Win96 Problem

[RoninJoliet]

I have reinstalled Win96 on my new computer from the old one, i am using the cable that came with the GRE500 with a USB connection..When i connect my 2096 to "download to computer my Workpad the scanner says "Clone UP" and i get a box in the middle of the computer that says "Looking for the Header" then times out and nothing happens....I used to get the row of little boxes on the scanner uploading to the computer...What am i doing wrong...Thank You....Ron in Joliet

 

[soc200]

Is the COM set correctly? I have options under Configuration->Serial Port...then I can pick COM1 OR COM3. Mine does not default to the correct one so I have to switch it.

 

[RoninJoliet]

Yes, its Com3....

 

[Swipesy]

Did you install the GRE500 cable on your new computer?

 

[John_M]

Here is the driver for the cable:

GRE 30-3290 USB PC/IF Driver - Powered By Kayako SupportSuite

With the Pro96 you have to plug the cable in while the radio is turned off then turn the radio back on again.

 

[RoninJoliet]

The comport in the data manager is "4" so i manually changed the dropdown on Win96 from 3 to Comp4...Plugged in cable after turning on the "2096", clicked on "Scanner" on Win96 then "download from scanner" as im trying to fill in Win96 new template with my Workpad however i see on the scanner "clone up" and i see on the computer "Can't find header" so im still no where....

 

[DonS]

The comport in the data manager is "4" so i manually changed the dropdown on Win96 from 3 to Comp4...Plugged in cable after turning on the "2096", clicked on "Scanner" on Win96 then "download from scanner" as im trying to fill in Win96 new template with my Workpad however i see on the scanner "clone up" and i see on the computer "Can't find header" so im still no where....

1. Attach cable to USB port on computer
2. Verify COM port assignment in Windows Device Manager
3. Start Win96, verify that its COM port selection matches #2 above
4. Connect cable to scanner, turn scanner on
5. Select "Download from Scanner" in Win96's "Scanner" menu

Did you install the latest driver as described in post #5 above? (Personally, I'd use the latest driver, version 2.06.00, from FTDI.)