I have reinstalled Win96 on my new computer from the old one, i am using the cable that came with the GRE500 with a USB connection..When i connect my 2096 to "download to computer my Workpad the scanner says "Clone UP" and i get a box in the middle of the computer that says "Looking for the Header" then times out and nothing happens....I used to get the row of little boxes on the scanner uploading to the computer...What am i doing wrong...Thank You....Ron in Joliet