meanwhile back at the uniden ranch, while we're waiting for the missing piece of our product that we clearly paid for up front, uniden instead of pursuing this issue head on and taking full responsibility for the "mishap" it appears as though the stance that is being taken by UNIDEN is basically "too bad" and "we're sorry, we're working as hard as we can to get this fixed". I call BS, i keep seeing new UNIDEN scanners come to the market even while we wait for our complete product!
fact is i'm not even sure how much i would use the app but I did pay for it so i obviously want it.
I work for a company that manufactures product for various customers, now if we ship the product to the customer and they open the box to find that some of the components are missing or doesn't fit properly, first we get a phone call, our apologies are conveyed and then we remedy the issues as expediently as possible, usually within a day or two! some customers are very understanding some not so much! sometimes the issue is totally on us a manufacturing defect, packed the wrong components...etc but sometimes the issue is that the component was correct but the vendor is at fault for improperly manufacturing, mislabeling....etc, regardless of what the issue is the product was purchased through our company and it is our responsibility to accept and remedy the issue. now being in manufacturing i realize that sometimes things are going to happen, but "NEVER" in the 23 years that i have been in this plant has it taken 18 to 24 months to take care of our loyal (or new) customers issues.
it appears as though uniden has put this on the back burner, and even worse waiting on some of their customers who have skills and abilities to develop the software to bail them out!
the worse part is, I feel as though i've been stuck with an incomplete product and have no recourse!
everyone is asking the same question "when?" only to get a sarcastic response.
so uniden! not when but WHY?
