APX 2500 EID upgrades

[Maverick3332]

Morning everyone,

trying to update a users radio with new EID flashcodes, but after reading the radio into APX v31, then starting RM, I add the EID and try to register it but keep getting an error "You must read the radio first". I have authenticated to the Moto Servers as per their new process.

Anyone got any ideas? Motorola Support have been their usual less than helpful selves, and I'm trying a contact at a BHP mine that may help, but really need to get these radios done ASAP, this useless process has been going on for many many months now.

Any suggestions will be gratefully received.

cheers

Bill.

 

[NC4AB]

You need to be using the Astro software for the XTS series. APX won't work.

 

[GTR8000]

You need to be using the Astro software for the XTS series. APX won't work.

Where do you see "XTS" anywhere? OP stated it was an APX 2500 mobile.

 

[jeepsandradios]

So first question is the RM server on the internet or is this an offline RM server.

When you enter the EID on the "Register Radio License" screen and hit "query" is that when you get the error ? It should populate with the flash purchased then in the below screen show radios that are available to use that feature. If it doesn't get that far I'd check your EID and make sure the SN matches the radio your trying to update and the original flash.

I don't have an EID thats not been used to screen capture it.

 

[NC4AB]

Sorry, I mis read it and thought it said XTS 2500. Ignore previous post.

 

[Mboy00]

Not trying to bump a post. Can you order EIDs directly from Motorola?

 

[Maverick3332]

No, you need to be a dealer to be able to order them.