I am having trouble loading frequencies to my pro-96 from arc96. I am able to down load from radio reference but I can not load it to my pro-96. I bought the 20-546 Radio Shack cable and bought the premium membership for RR and bought the arc96 through RR. I can't find any contact info for support. I need step by step instructions. I did all of this for rebanding in Indiana. I have the frequencies down loaded and use the converter to reband the frequencies. When I try to transfer them to my scanner the light on the cable blinks and the program says it is complete but there are no frequencies in the scanner. When I plug the cable into the scanner it says it is in clone mode. Is that the problem? If it is how, do I get it out of clone mode. Any help would be a blessing. I am so frustrated. If there is any phone numbers so I could talk to some one would help. I called 1 800 scanner but they said they couldn't help even though that number is listed on the program for support. I have a pilots license so I am not totally stupid. Thanks!