Before anybody can help you we need to know the answers below.
#1 Where are you and what are you trying to listen to.
#2 Did you update the firmware and database
#3 How did you program the scanner by hand, computer, or import from the database
I used it in China , not USA and Canada , so the sigal is so poor , here I used the limit search and got some brands, but no voice, even the noice and keyboard beem is so weak , once I adjusted the VOL Turning to increase the VOL, but no effects, how to deal with it?
Thanks answers from anyone.