Motorola CPS Updates

[w2xab]

CPS Software and narrowband compliant

If you are a legit owner of the CPS software you can request a FREE key from Motorolasolution to allow you to program the older non-narrowband bandwidth; you will have to prove you have a license (such as Amateur or GMRS) that does not require narrowband compliant.

 

[SteveC0625]

you will have to prove you have a license (such as Amateur or GMRS) that does not require narrowband compliant.

I just went through the Motorola class and ordering process to obtain 25 KHz Entitlement Keys for two of our CPS subscriptions. At no time was I asked to provide any proof of FCC licensing of any kind for myself or the agencies that I represent.

I'd like to think this forum is a place to dispel rumors, not the other way around.

 

[tmaibauer82]

I just went through the Motorola class and ordering process to obtain 25 KHz Entitlement Keys for two of our CPS subscriptions. At no time was I asked to provide any proof of FCC licensing of any kind for myself or the agencies that I represent.

I'd like to think this forum is a place to dispel rumors, not the other way around.

Agreed. I was merely misinformed... not trying to spread rumors.

 

[pickles37]

Well, having quite a saga here. I tried to do the training in MOL, but it wasn't there so had to call support and have it enabled. Completed the training a week ago, got the certificate, but never received any email and I'm still not "entitled" to buy entitlement keys. After a session with MOL support have a ticked open to try and get the keys opened up so I can order them, which will then take another few days. This is not trivial...

 

[PACNWDude]

MOL entitlement ID issues.

I have a legitimate CPS, MOL account and also received an Entitlement ID (EID) after completing the training and going through the $0 purchase procedure.

However, I can never get connected with the Motorola server. After speaking with a very rude Motorola network technician, I decided to try this at home on another computer: with no firewalls, QoS Cisco settings or port restrictions on my own network. I still get the same problem.

The company I work for has used many variations of hardware and CPS software for over 20 years now, and I am only adding MotoTrbo equipment to the list. My experience with getting everything added to the MOL account, calling them back when they do not have me listed as an employee of the correct company. Calling again to have them affiliate me with their training records (from my military days, dealing with Motorola), and all the other calls for various problems in their database.

It is exhausting and demoralizing to stay with them as a company when I only have to do this once for the Harris equipment I purchased for myself a year ago.If Harris equipment was cheaper, we would have switched due to the customer service issues alone. For this particular industry and use, several other vendors equipment is totally compatible. This includes WX and Marine VHF channels as my work has me on the water dealing with the US Coast Guard.

Mother-ship M needs to get back into customer service mode and actually pay attention to their loyal customers that have spent millions in hardware over the years.

Once I get my EID registered, I will post the final result. As of right now, one month of drama has been wasted on new equipment that should have had 12.5kHz enabled from the factory.

 

[SteveC0625]

I have a legitimate CPS, MOL account and also received an Entitlement ID (EID) after completing the training and going through the $0 purchase procedure.

However, I can never get connected with the Motorola server. After speaking with a very rude Motorola network technician, I decided to try this at home on another computer: with no firewalls, QoS Cisco settings or port restrictions on my own network. I still get the same problem.

The company I work for has used many variations of hardware and CPS software for over 20 years now, and I am only adding MotoTrbo equipment to the list. My experience with getting everything added to the MOL account, calling them back when they do not have me listed as an employee of the correct company. Calling again to have them affiliate me with their training records (from my military days, dealing with Motorola), and all the other calls for various problems in their database.

It is exhausting and demoralizing to stay with them as a company when I only have to do this once for the Harris equipment I purchased for myself a year ago.If Harris equipment was cheaper, we would have switched due to the customer service issues alone. For this particular industry and use, several other vendors equipment is totally compatible. This includes WX and Marine VHF channels as my work has me on the water dealing with the US Coast Guard.

Mother-ship M needs to get back into customer service mode and actually pay attention to their loyal customers that have spent millions in hardware over the years.

Once I get my EID registered, I will post the final result. As of right now, one month of drama has been wasted on new equipment that should have had 12.5kHz enabled from the factory.

Two points:

The EID allows you to enter WB personalities. It does not enable 12.5kHz.. The CPS will force 12.5 only without the EID. If you have the EID, there is a place in the current version of each CPS to enter it. You don't need to "register" it with Motorola; just enter it in the software and off you go.

Second, Mother /\/\ changed web addresses a while back due to the split of the company. You should be accessing this address now to log in to your MOL account:
https://businessonline.motorolasolutions.com/Login.aspx

 

[PACNWDude]

MotoTrbo CPS EID

Anybody with a valid MOL account should have the website already.

As for registering my EID. This is what I see and have dealt with from Motorola in trying to enable 20/25kHz.

Never did I say to enable 12.5kHz, since that is already the case on my radios.

According to my version of CPS, "Register" is what is shown.

 

[SteveC0625]

Anybody with a valid MOL account should have the website already.

Funny that, because I and others here and on the batboard and p25.ca have passed the new address to folks who have accounts but have not been on in a while and were unaware of the change. No way to know if you are in that category or not so I offered it to cover all the bases.

As for registering my EID. This is what I see and have dealt with from Motorola in trying to enable 20/25kHz.

Never did I say to enable 12.5kHz, since that is already the case on my radios.

Actually, you did in the very last sentence of your previous post. Maybe I mis-read, maybe not.

According to my version of CPS, "Register" is what is shown.

From what you posted in the three pics, it looks like you are properly set up to program WB. The last pic shows your 20/25 kHz entitlement is installed and available to you.

The Register Device and Activate Device lines of that drop down must be something specific to Mototrbo. I am not familiar with that family of radios and CPS so I am unable to help you there.

 

[PACNWDude]

Sorting out WB/NB on MotoTrbo.

What finally works with MotoTrbo CPS wide-band and narrow-band firmware EID's is to upgrade to CPS RVN5115 R10. Revision 10 allows for correct registration of Entitlement ID's in Trbo CPS software.

Then you can load 25 kHz channels into radios that get narrow-banded by R8.5+ CPS software.

As usual, it is like pulling teeth from a chicken dealing with mother-ship "M".