TwoToneDetect New TwoToneDetect in the works - Python based

[serin247365]

Verizon Delayed Messages

Good evening all,

We are having the same issue with the messages being delayed by Verizon from TwoToneDetect through Gmail. Any fixes at this point? Or should we look into moving to another service?


Thanks!

 

[DC31]

Folks,
I have gotten the initial commit of my small tools previously mentioned up on GitHub. They can be found here https://github.com/hhocker/TTDTools/ and the documentation is a bit rough at the moment (for folks just wanting to use them it's non-existent). If you feel brave you should be able to look at the top of the file (even github will let you do that) and see the command line switches.

The quick basics are:
For the uploader, configure the JSON file - not that scary, just edit between the quote marks - then use it like

post_command = uploadFile.exe my_department_config.json [mp3]

(yes with the [mp3] that uploads the MP3 file)

the others are generally the same, just config json, then use as

<tool>.exe config.json -u [link-to-send]

I am all over the place right now with projects but wanted to release these to the world. If you need help please submit an issue on github rather than cloud this thread. Thanks.

Just thought that I would report back on this. I set this up on one of my Raspberry Pi's that is running TTD and have it working quite well. It took some minor modification to get it to work with the RPi version of TTD. For the tone sets where I have it sending me both text messages and push notifications, they arrive simultaneously. I have not been experiencing delayed or failed text messages.

Thanks for your work on this Tecker.

Jim

 

[putterizer]

I as well am experiencing delays with VZW and amr text messages.

We just had our 6:00 test and I am setup to receive amr text on 3 different tone sets. I received 2 of the 3, but the 3rd one has yet to deliver. The only difference is the 3rd one that doesn't deliver has about 35 people that the notification is going out to. The 1st and 2nd ones have about a 1/3rd less recipients on than the 3rd tone set.

I am assuming it is getting hung in the VZW gateway as I have read the previous posts on this topic.

Has anyone found a work around for this? I had thought about trying an SMTP service, but we don't have a domain to use SMTP with.

Anyone have any ideas?

 

[tecker]

Just thought that I would report back on this. I set this up on one of my Raspberry Pi's that is running TTD and have it working quite well. It took some minor modification to get it to work with the RPi version of TTD. For the tone sets where I have it sending me both text messages and push notifications, they arrive simultaneously. I have not been experiencing delayed or failed text messages.

Thanks for your work on this Tecker.

Jim

Jim. Not sure if you use Github or not but any way I can improve the tools let me know. I would love to pull your changes back in if it would make things work better for everyone.

 

[DC31]

Jim. Not sure if you use Github or not but any way I can improve the tools let me know. I would love to pull your changes back in if it would make things work better for everyone.

My work is real crude, almost to the point that I would be embarrassed to share it. I was having difficulty running two python scripts in the post_email_command line so I combined the ftp upload into the pushNotifier script so it all runs as one.

 

[BigRedBox80]

When TTD records audio for pages, what are the files named? Also, can the files be kept instead of being deleted after sending the email?

 

[ajalbarano]

So what is the deal with Verizon? I've had several bounce back but at random. Not all do. I've even had ones bounce back when only one was sent.


Sent from my iPhone using Tapatalk

 

[lustderf]

Gamil account source of issues?

Also experiencing issues with VZW customers. AT&T and most prepay carriers are working without issue. Surrounding departments in North West and North Central Ohio are also reporting issues. One common theme is Gmail accounts. TTD users with .gov or corporate e-mail accounts are reporting little issue. Changed our stations account from Gmail to paid provider. So far test messages are working. Will have to wait a day or two to see if the paid account also gets filtered out by Verizon. Curious to find out what email providers are experiencing issues sending TTD messages to Verizon customers.

 

[tecker]

When TTD records audio for pages, what are the files named? Also, can the files be kept instead of being deleted after sending the email?

The files are generally named [Name of Tone]_Date_time.(mp3|amr). So for example the morning page for us was Deshler_VFD_2016_12_17_07_47_51.mp3

Both MP3 and AMR file are kept in the Audio folder that accompanies the TTD software. I have pages going way back on my computer.

 

[tecker]

Also experiencing issues with VZW customers. AT&T and most prepay carriers are working without issue. Surrounding departments in North West and North Central Ohio are also reporting issues. One common theme is Gmail accounts. TTD users with .gov or corporate e-mail accounts are reporting little issue. Changed our stations account from Gmail to paid provider. So far test messages are working. Will have to wait a day or two to see if the paid account also gets filtered out by Verizon. Curious to find out what email providers are experiencing issues sending TTD messages to Verizon customers.

We are using Gmail and still experiencing issues. I have not had an opportunity to setup another email provider. Our web host that I use previously when I first set it up was having issues and I found gmail to be the most reliable. I may need to try going back to that other provider and see what happens.

 

[BigRedBox80]

The files are generally named [Name of Tone]_Date_time.(mp3|amr). So for example the morning page for us was Deshler_VFD_2016_12_17_07_47_51.mp3

Both MP3 and AMR file are kept in the Audio folder that accompanies the TTD software. I have pages going way back on my computer.

I have zero files in my audio folder but I'm getting them in the email/text alerts. Is there a setting I'm missing that is causing this?

Also, is the "Name of Tone" "Description =" ?

 

[tecker]

I have zero files in my audio folder but I'm getting them in the email/text alerts. Is there a setting I'm missing that is causing this?

Also, is the "Name of Tone" "Description =" ?

Yes. Description is the Name of Tone. Didn't look at my config files. Do you have a slash in your description? Such as Fire/EMS? Otherwise I am unaware of there being any setting that would not keep the MP3 and AMR files. Andy will have to swing by and see what he thinks.

 

[BigRedBox80]

Yes. Description is the Name of Tone. Didn't look at my config files. Do you have a slash in your description? Such as Fire/EMS? Otherwise I am unaware of there being any setting that would not keep the MP3 and AMR files. Andy will have to swing by and see what he thinks.

No slash or other special characters. The files must write somewhere if they are emailed but they get deleted.

Andy?

 

[n9upc]

2TN Det & VZW

Also experiencing issues with VZW customers. AT&T and most prepay carriers are working without issue. Surrounding departments in North West and North Central Ohio are also reporting issues. One common theme is Gmail accounts. TTD users with .gov or corporate e-mail accounts are reporting little issue. Changed our stations account from Gmail to paid provider. So far test messages are working. Will have to wait a day or two to see if the paid account also gets filtered out by Verizon. Curious to find out what email providers are experiencing issues sending TTD messages to Verizon customers.

I am having the same issues with VZW (only) and everything else is working. I called VZW and complained with great force and they opened up a trouble ticket. Received a call yesterday from a (cocky) technical support rep who stated that they changed filtering on the domain @vzwpix.com and @vtext.com.

They claim that what two tone is attempting to do is not what these domains are used for and I might have to purchase a 3rd party service or an option in VZW which can correct this issue for a.....ready....$$$ monthly fee. I advised that this is not the case with other services and he replied Apples to Oranges and I could sense an attitude in his voice. I said what is VZW in that analogy and he replied the apples and I said well that makes sense because I like oranges.

I am thinking about moving to Project Fi (Google) because this is not an issue since I am using a gmail address to send the alerts. I suggest everyone call and file trouble tickets and demand that they unblock the email address your using. If anyone comes up with a solution please pass it along.

 

[ProScan]

I have zero files in my audio folder but I'm getting them in the email/text alerts. Is there a setting I'm missing that is causing this?

Also, is the "Name of Tone" "Description =" ?

Are you using a 64 bit OS by any chance? If yes, are they in

C:\Users\[User]\AppData\Local\VirtualStore\Program Files (x86)\[Program Using]

 

[BigRedBox80]

Are you using a 64 bit OS by any chance? If yes, are they in

C:\Users\[User]\AppData\Local\VirtualStore\Program Files (x86)\[Program Using]

You had me excited for a moment but I found nothing under the VirtualStore folder :-(

 

[BigRedBox80]

You had me excited for a moment but I found nothing under the VirtualStore folder :-(

I will note that my TTD is NOT installed to the usual C:\ProgramFiles, it's on another drive. (D:\Radio\TTD)

 

[joey9797]

Has any one used with success any different smtp email server since this gmail/verizion errors have started?

 

[aaknitt]

Received a call yesterday from a (cocky) technical support rep who stated that they changed filtering on the domain @vzwpix.com and @vtext.com.

They claim that what two tone is attempting to do is not what these domains are used for and I might have to purchase a 3rd party service or an option in VZW which can correct this issue for a.....ready....$$$ monthly fee.

Which is nonsense. The Verizon subscriber is already paying for the airtime and data to receive the messages. If this is true, they're trying to double dip by charging both the sender and the receiver for the same piece of data being sent.

Another option is to send the alerts via email to Verizon smartphone users rather than as an MMS message. The user can set up their phone to give them a specific notification when an email is received from the alerting email account, as described here:

Never Miss an Important Email on Your Smartphone - Techlicious

Andy

 

[aaknitt]

Has any one used with success any different smtp email server since this gmail/verizion errors have started?

I've had some success sending through twotonedetect.net email accounts, but the delays are longer (several to tens of minutes) than they used to be. I've heard that people using turboSMTP are having good success.

Andy