Why anyone pays for someone else to perform an upgrade is beyond me, it's really easy and takes all of a few minutes max.
From a hobbyist standpoint, I agree 100%.
My retirement job has been a bit of a revelation in some aspects. It is amazing the volume of would-be and even current scanner owners that have absolutely zero idea how to manipulate these scanners. They have zero awareness that Radio Reference even exists. They want a turnkey investment. That's where we come in.
I always encourage people to at least learn the basics, try Sentinel, keep the database up to date, become a member of RR and maybe some of the other regional sites if applicable. You'd be amazed at how many people don't care to, and flat out won't. So, they're basically paying us to do the legwork for them; if it's a new scanner they're paying for us to get the key from Uniden and install it. If they're buying it after the fact we're still doing the legwork, and they have someone to call if they have an issue getting the key into the scanner.
There are a LOT of folks out there that just want to listen and will never dig into what really makes these beauties tick. Sad but true.