Well, I guess I'll delay returning it for the moment.
Out of the box it did have SVRCS in the library but it must've needed to be updated via EZscan, thank you for the tips.
Hooray, I can now pick up Sunnyvale PD/Fire but need to get Santa Clara off there.
Is there some way to lockout or delete Santa Clara from the playlist or can I select individual cities from the library? It seems like I can only download the whole group in SVRCS and not just Sunnyvale alone.
Also, I've noticed the sound quality is not as good as it used to be when listening on analog.