In a public safety environment, I've only heard from a few users, who I wouldn't call reliable reporters, about how a radio system works for them. Their results were mixed, but I also don't think they understand how it is supposed to work. Regardless, the decision to switch to this system ultimately relies upon the agency's (or company's) administration. The bean counters, the pencil pushers, who are usually so far disconnected from the boots on the ground or in the streets. So, to say that it must be working because more and more are switching doesn't carry much weight, in my opinion. More and more moving to this platform means they have a really good sales end of their business. That isn't to say they don't have a good product to go with it, though.
Again, in my opinion, and my opinion only, I'll be more impressed if/when the TIII system gets up and running and the public safety users migrate over to that. But that also depends on how Saia implements it too. If it's an open standard and not bogged down with proprietary stuff, awesome! I like the concept of a TRS being used in public safety, I'm not in love with the idea right now that it's restricted to Motorola XPR products right now (from what I can tell). But it's their business, and clearly, it's working for them! I think competition is healthy for the end users and, in this case, the taxpayers. An agency could theoretically pick to use the SaiaNet TIII system; however, they find that another manufactures equipment may better suit them or be a better deal. An agency could pick to put Tait, Hytera (if they are still around), Harris, Kenwood, or Motorola on that system for them.
I have ZERO first-hand knowledge of how they are implementing their use of TRBONet, or really any dispatch centers way of implementing all these TG's into their consoles, but going off your previous post, as well as others, the TRBONet console is linked back by microwave. My concern with that is, do they have physical radios on site connected to the console in case of microwave failure? Or does it solely rely on a microwave network back to Saia, and maybe backed up by a public ISP with a VPN or whatever the right terminology is? With my smidge of knowledge of public safety communications and emergency management, I worry about redundancy and being resilient. Going off my logic, I'd love to have the console and everything on site, with physical radios affiliating to a network like this, but I could very well be wrong. I don't know. Maybe I'm on cloud 9 and have no idea what I'm talking about. Or maybe it's just a different viewpoint that is also correct.
I know next to nothing about implementing a TRS, microwave system, system networking, etc. It's way beyond the scope of what I really need to know to be a listener and enthusiast. But it's my two cents.