Sentinel Import Issue

[ht396jm]

Good morning,

As of recent, I’m having trouble important information from my excel spreadsheets into sentinel using the copy/paste function.... specifically the “service type” section. Tags like “Law Dispatch” refuse to import but “Interop” works fine. Any suggestions?

 

[KE5MC]

I'm not familiar with exactly what you are doing, but in the past I have found that mis-matches however slight of the 'tags' between the 'from' and 'to' will be ignored. Like "Law Dispatch" and "Law dispatch" depending on how good the import routine is might ignore the tag.
Good Luck

 

[hiegtx]

I'm not familiar with exactly what you are doing, but in the past I have found that mis-matches however slight of the 'tags' between the 'from' and 'to' will be ignored. Like "Law Dispatch" and "Law dispatch" depending on how good the import routine is might ignore the tag.
Good Luck

This is merely a guess on my part. But since Interop works, whereas Law Dispatch does not, that may because the "paste" process from Excel is triggering the Service Type based on only the first letter. There is only one type that starts with the letter I. But there are three that start with the letter L (Law Dispatch, Law Tac, & Law Talk). Remember that if you need to flip a group of entries for service type, alert color, or some other setting, you can do that in the Favorites Editor.

Go to the first item in the group (department) that you want to change. Click on it, and make your setting (type, color, whatever). Once you've done that, and hit OK. That item will still show as selected.
Hit <CTRL> + <C> to copy that to the clipboard (or use Copy from the menu after a right-click).
Now, hold down the Shift key and click on the last item to change. That will select the column, You'll get a pop-up to edit the last item, but hit cancel.
Now, with your list of items selected, hit <CTRL> + <V> to paste the color or type, or other item, to all of the seolected items.

 

[ht396jm]

This is merely a guess on my part. But since Interop works, whereas Law Dispatch does not, that may because the "paste" process from Excel is triggering the Service Type based on only the first letter. There is only one type that starts with the letter I. But there are three that start with the letter L (Law Dispatch, Law Tac, & Law Talk). Remember that if you need to flip a group of entries for service type, alert color, or some other setting, you can do that in the Favorites Editor.

Go to the first item in the group (department) that you want to change. Click on it, and make your setting (type, color, whatever). Once you've done that, and hit OK. That item will still show as selected.
Hit <CTRL> + <C> to copy that to the clipboard (or use Copy from the menu after a right-click).
Now, hold down the Shift key and click on the last item to change. That will select the column, You'll get a pop-up to edit the last item, but hit cancel.
Now, with your list of items selected, hit <CTRL> + <V> to paste the color or type, or other item, to all of the seolected items.

I’m familiar with function of sentinel. Problem is that I customize my favorites list so much to the extent that it’s a huge time consumer when I can’t properly import into the program from excel. I’ll keep plugging away.

 

[KE5MC]

My bad, I see it was a copy/paste issue and thought it was an import issue. I use to make extensive changes too. I found for me the changes became less important as I spent more time listening vs. watching the display.
Good Luck!

 

[ht396jm]

My bad, I see it was a copy/paste issue and thought it was an import issue. I use to make extensive changes too. I found for me the changes became less important as I spent more time listening vs. watching the display.
Good Luck!

I redownloaded sentinel out of frustration and I’m not having the issue anymore, appreciate your help. Thank you