Whether Still Junk, UPMan?

[MStep]

I totally agree. I'm thinking with a strong possibility of class action lawsuit
You best say little as possible, thus reason for Upman in stealth mode

The class action lawsuits have been discussed here many times and my suggestion if to forget it UNLESS there is an attorney here in the forums who is fluent in consumer law, willing to take on the project pro bono, and has plenty of spare time on his or her hands.

There is no evidence that anyone has been physically harmed by Uniden's foot dragging. I don't believe that there was any criminal intent in any action that Uniden undertook---- these were all either component failures or delays in preparation and production of firmware that was caused by the extreme complexity of x36 series.

The fact that Uniden has made a good faith effort to repair radios at no charge, even though they were technically out of warranty, would bolster Uniden's case.

I am not a Uniden fanboy--- I have been calling upon Uniden to put a blanket 3 year warranty on all of the "professional series" radios. They have, in some cases, already done that.

I'm just as discouraged as most of the folks here in the forums. The x36 series was an ambitious project in which Uniden obviously bit off more than they could chew. But I prefer to try to channel whatever "anger" I have into constructive work here in the forums attempting to help others with questions they have regarding the operation of the x36 units, attempting to offer suggestions and input on further improving the units, and enjoying what are essentially, the best scanners ever made, in terms of operation, features and functions.

I've been monitoring police and fire communications (and everything else that I could possibly listen to) since 1955. At one time or another, I've had almost every receiver and scanner ever made, from the infamous KUHN 353B to the Icom R9000.

Let's get back to enjoying the hobby, helping others out as much as possible, and encouraging Uniden to continue producing and refining their line of scanners.

 

[mitbr]

The class action lawsuits have been discussed here many times and my suggestion if to forget it UNLESS there is an attorney here in the forums who is fluent in consumer law, willing to take on the project pro bono, and has plenty of spare time on his or her hands.

There is no evidence that anyone has been physically harmed by Uniden's foot dragging. I don't believe that there was any criminal intent in any action that Uniden undertook---- these were all either component failures or delays in preparation and production of firmware that was caused by the extreme complexity of x36 series.

The fact that Uniden has made a good faith effort to repair radios at no charge, even though they were technically out of warranty, would bolster Uniden's case.

I am not a Uniden fanboy--- I have been calling upon Uniden to put a blanket 3 year warranty on all of the "professional series" radios. They have, in some cases, already done that.

I'm just as discouraged as most of the folks here in the forums. The x36 series was an ambitious project in which Uniden obviously bit off more than they could chew. But I prefer to try to channel whatever "anger" I have into constructive work here in the forums attempting to help others with questions they have regarding the operation of the x36 units, attempting to offer suggestions and input on further improving the units, and enjoying what are essentially, the best scanners ever made, in terms of operation, features and functions.

I've been monitoring police and fire communications (and everything else that I could possibly listen to) since 1955. At one time or another, I've had almost every receiver and scanner ever made, from the infamous KUHN 353B to the Icom R9000.

Let's get back to enjoying the hobby, helping others out as much as possible, and encouraging Uniden to continue producing and refining their line of scanners.

Thanks for such a great post well said. +1
Tim

 

[buddrousa]

There was also the fact that was made public upfront that some options were not working and were being worked on and some options were still to come. If anyone was to ASSUME that all options were working at the time of purchase well we know what the word ASSUME breaks down into. Do I wish they would have made better progress YES I do. Have they made some progress YES they have. Are they still making progress YES they are. I have stated it before and it was stated above this place we have here was thought up put into a working forum to help users with their scanners so why don't we get back to doing the things that this forum was built for.

 

[janetball1994]

. . . so why don't we get back to doing the things that this forum was built for.

I asked two quite simple questions at the outset of this thread: 1) are current production runs of x36 radios free of the defects identified here and for which "repair" programs have been generated, and 2) if current production runs are "safe," what are the serial number thresholds?

While these questions obviously don't rock your world, budd, or approach your perceived "raison d'exister" for this venue, they seem appropriate enough.

I can't help but wonder if UPMan expects the claims printed on the box of the latest toaster he buys at Walmart to be accurate at the time of purchase, and whether he feels any indignation if it turns out they're just vague promises.

 

[SOFA_KING]

No doubt, Uniden opened themselves up by selling a half-baked scanner line. And no doubt they had part issues, although I still believe they fed too much voltage to the LED's, and that is what caused them to fail. I had no way to know about the part issues until my purchases were already made, but I was fully aware some of the advertised features were not there yet. I put some trust in the reputation of the company to eventually deliver those missing features. It IS taking too long in my opinion. But I like the scanners and think they are the best out there for what they do...as is. Uniden may have released it before it was fully ready to hedge sales from the WS1095. That was a risk, and their reputation may have been damaged, as a result. Was it better to have it before it was ready? Well, I bought them and I enjoy them, so I guess so. Then again, most of the "hard core" users on this forum know what the day to day status is of any scanner, released or announced. But the average consumer doesn't, so I can understand the absolute confusion and dissatisfaction when things don't work as advertised. Let's hope the next big update fixes this once and for all.

As far as releasing the serial number range of the new production units with the upgraded parts, that can't happen without stiffing the retailers. No company should ever put its sales channels in that position. There is a free fix in place for the clock battery, but I do find it very upsetting Uniden has not issued a repair campaign for the LED issue. What are they waiting for?!? Uniden needs to fix this immediately. They are stiffing the consumers by not allowing the defective LED customers to get on the repair campaign bandwagon!

Hopefully they learned some valuable lessons about what not to do by rushing a product to market that was not ready for prime time. It's bad business. Make it all "right", and they may get some of that good reputation back, but don't take years to do it. Just DO IT. And NEVER make these mistakes again. Who knows how many potential sales were lost due to this bad business practice?

Phil

 

[janetball1994]

As far as releasing the serial number range of the new production units with the upgraded parts, that can't happen without stiffing the retailers. No company should ever put its sales channels in that position. There is a free fix in place for the clock battery, but I do find it very upsetting Uniden has not issued a repair campaign for the LED issue. What are they waiting for?!? Uniden needs to fix this immediately. They are stiffing the consumers by not allowing the defective LED customers to get on the repair campaign bandwagon!

Hopefully they learned some valuable lessons about what not to do by rushing a product to market that was not ready for prime time. It's bad business. Make it all "right", and they may get some of that good reputation back, but don't take years to do it. Just DO IT. And NEVER make these mistakes again. Who knows how many potential sales were lost due to this bad business practice?
Phil

You know, Phil, I don't give a dingo's kidney about Uniden's potential problems with their retailers under a product recall. They should have thought of that before they got greedy and released a product without due diligence.

Today, you walk in the store and see the very same false advertising on x36 boxes. Why?

Your mileage may vary, but I've never seen a clear statement from UPMan or any other Uniden mouthpiece stating that these defects have been corrected in current production runs, which I take to mean that they haven't.

 

[SOFA_KING]

You know, Phil, I don't give a dingo's kidney about Uniden's potential problems with their retailers under a product recall. They should have thought of that before they got greedy and released a product without due diligence.

Today, you walk in the store and see the very same false advertising on x36 boxes. Why?

Your mileage may vary, but I've never seen a clear statement from UPMan or any other Uniden mouthpiece stating that these defects have been corrected in current production runs, which I take to mean that they haven't.

And they won't, as that would be ammunition for legal action. But no company could be so stupid not to correct the issue in production as soon as possible to prevent more hemorrhaging. And I don't believe they knew they had issues with the battery and LED lamps, although maybe they could have chosen better parts from the start.

It's all been beaten to death, so I'll leave it there. Live and learn.

P

 

[mitbr]

You know, Phil, I don't give a dingo's kidney about Uniden's potential problems with their retailers under a product recall. They should have thought of that before they got greedy and released a product without due diligence.

Today, you walk in the store and see the very same false advertising on x36 boxes. Why?

Your mileage may vary, but I've never seen a clear statement from UPMan or any other Uniden mouthpiece stating that these defects have been corrected in current production runs, which I take to mean that they haven't.

I don't think anyone would disagree with you that has bought these radios but in the business world it simply wont happen.
Tim

 

[buddrousa]

Using big words does not make you smart enough to use the scanner. If you do not like the way they build them take your great vast word knowledge start your own company and built the perfect scanner and let us tell you how bad a job you did. Uniden has stated they will fix the problems as not all the scanners have shown the problems. You deserve no more of my time good day

 

[k3fs]

What Uniden has not mentioned is if these corrections are being made on production now. There has been no clear cut serial number or manufacture date of affected units. Anyone buying these, is buying them with very good odds that sooner or later they will be sending it in for at least one repair. There has been no mention of how this will be handled in the future as well.

It looks like they are not fixing units with parts that were used in production before. The long lead times makes it look like they are ordering different spec parts.

It's bad enough to not have some features ready on release. To fail to deliver them in the first few months as was also mentioned is worse. The continued failure to deliver what was advertised, makes it worse yet. It is looking more and more like they way overestimated their abilities to deliver, when it came to analyze features.

Uniden continues to play with the owners of the X36 line. They announce : "We're going to release a new version that takes care of this, as well as the backlight bug, as well as a huge, tremendous, fantastic feature addition. Target is by the end of the month." It's about time Uniden lived by their own words. Under promise and over deliver. You would think they would have learned their lesson by now. No matter what they release, it is not going to deliver to the majority of expectations. Uniden needs to be a little more honest and respectful of their customers. BTW analyze features are not a feature addition. They were listed as initial features.

 

[MFCJR]

When I sent my 536 and my dads 536 in for the battery fix I left a note on both scanners to repair the backlight display even though they were not dimming yet. They replaced the LED's on both scanners at no charge. So they are addressing the LED issue. The warranty had expired on both scanners awhile back. Now they have a 3 year warranty.

 

[SOFA_KING]

When I sent my 536 and my dads 536 in for the battery fix I left a note on both scanners to repair the backlight display even though they were not dimming yet. They replaced the LED's on both scanners at no charge. So they are addressing the LED issue. The warranty had expired on both scanners awhile back. Now they have a 3 year warranty.

The repair campaign instructions were to send in scanners with ONLY the RTC issue. It was also stated that if other parts were defective you could leave a note in the box and you would be charged if it was out of warranty. So, no, Uniden is NOT addressing the LED issue if you do not have the RTC battery issue, are playing by the rules and following instructions. And how should a customer feel if they are in that predicament? I can tell you I don't feel very good about it, as I'm in that predicament!

Consider yourself lucky for receiving a preemptive repair, but some of us were left out in the cold.

Phil

 

[buddrousa]

You also have to understand Uniden bought all the parts from a supplier and did not make the parts they also did not QC all the parts that was bought. They had to find replacement parts that fit they had to test the new parts to insure they do not fail. Then they decided to fix all units in the field before addressing New Old Stock. I would like to think all New Stock from the plant would have the replacement parts then they can address New Old Stock in the field for repair. If my scanner was not working I would want it repaired before New Old Stock. My guess is that Uniden has not had a production run from late 1st quarter or early 2nd quarter this year.

 

[kwd57]

Only a guess, but my take on this is that as long as there is existing inventory from the "old lot" still sitting on dealer shelves, you are not going to see that information published anywhere.

Upman did post the SN breaking point for the 536s that had the headphone issue repaired.

 

[janetball1994]

Using big words does not make you smart enough to use the scanner.

Profiter de votre vin, budd.

 

[buddrousa]

JanetBall1994

la réponse que vous cherchez ne sont pas disponibles

 

[SOFA_KING]

JanetBall1994

la réponse que vous cherchez ne sont pas disponibles

You tell 'em, Budd!

...whatever you said.

P

 

[u2brent]

Je tiens à ce que je sais.

Passez le pop-corn.

 

[janetball1994]

Obtenir un sens de l'humour, messieurs

 

[janetball1994]

JanetBall1994

la réponse que vous cherchez ne sont pas disponibles

Ha budd! Vous n'avez manifestement pas comprendre l'idiome. Je voudrais vous l'expliquer, mais je ne peux tout simplement pas être dérangés.