I am having trouble getting my Home Patrol 2 Scanner to update using the Sentinel software. When I try to update everything, I get the error message " Updating HP failed. Operation is canceled. The operation has timed out. I have tried to email scanner master, and they told me that I need to make sure that it is showing up with a drive letter, which it is. If the issue is when you are trying to download the database, then it might be a firewall issue. try disabling the firewall, or creating an exception in your router. How do I do that??
HP-2: Windows Sentinel Software
- Thread starter Jocotner
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- homepatrol2 scannermaster
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- Jan 15, 2007
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That is a classic error message for problems with your ISP connection. Are you using a satellite service provider like HughesNet for your service provider?
If so, that would most likely be your problem.
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Haven't seen any sure fire cure for Hughes, it has to do with the latency inherent with the way they handle their FTP transfers. Only thing you can do is take a laptop with Sentinel on it to somewhere you can log onto a better ISP.... such as a friend's WiFi, or a public WiFi, update the database there, and write it to your scanner when you get home.
Hughes has been a constant problem going back to the first release of the HP-1 in 2009. I've never heard of anyone using HughesNet that was able to successfully use their service with Sentinel. Many users have called them to fix the problem, but I don't think anyone ever had any luck.
If you use the search function on the forum, you will find many, many problems with HughesNet.
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