• Effective immediately we will be deleting, without notice, any negative threads or posts that deal with the use of encryption and streaming of scanner audio.

    We've noticed a huge increase in rants and negative posts that revolve around agencies going to encryption due to the broadcasting of scanner audio on the internet. It's now worn out and continues to be the same recycled rants. These rants hijack the threads and derail the conversation. They no longer have a place anywhere on this forum other than in the designated threads in the Rants forum in the Tavern.

    If you violate these guidelines your post will be deleted without notice and an infraction will be issued. We are not against discussion of this issue. You just need to do it in the right place. For example:
    https://forums.radioreference.com/rants/224104-official-thread-live-audio-feeds-scanners-wait-encryption.html

WS1080 - My Tech Support Experience

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VE6RHS

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Aug 11, 2005
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I just wanted to post the fact that Whistler has given amazing tech support. It's a long story, but here's a shortened version:

I managed to find a fault in the WS1080 firmware when decoding an EDACS signal during system patches. Granted this is quite obscure, but I do monitor a local EDACS system extensively, and the system dispatchers like to use patches a fair bit, so it was an annoyance to me. When the system had a patch enabled, the WS1080 would receive a "bogus" talk-group - a talk-group not even associated with the agency being monitored.

I simply emailed the tech support email at Whistler and waited. Within several days I was asked to send a CC dump of the condition. I managed to capture the event and returned the dump file a few days later. Several days after that I received a new beta firmware for the WS1080 and have loaded and tested it extensively. All appears to be working correctly.

Needless to say, I'm impressed! For an organization to release a product fix within weeks of receiving a problem report is truly phenomenal! All of my communication with the Whistler Group was polite, courteous, and professional. These people truly know how to treat their customers.

A BIG "thumbs up" for Whistler from this happy customer. I now know for certain what my next major scanner purchase will be - I will not hesitate to buy another Whistler product!
 

W6KRU

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Nov 20, 2008
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Oceanside, CA
That sounds a lot like my experience. I received my WS-1080 from the initial shipment of them. I had a small issue with the EZ Scan software. It was not a show stopper but I called them to let them know about it. I was told that they would let the software guys know about it. I figured it would take a couple of weeks at best(I used to work in IT). I was amazed when I saw a post here about a new software version that included the fix only one day later.
 

SCPD

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Feb 24, 2001
Messages
65,126
Location
Virginia
I know my next scanner will be a Whistler .. given the poor showing of Uniden lately that is a pretty easy decision to make.
 

Ed6698

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Feb 19, 2011
Messages
1,179
Location
Lake County Indiana
That is some good service, a bug found in the firmware by a user, then turning it in and getting it fixed so quickly. I really do like this WS 1080, so glad I held out on getting a new scanner until this one became available.
 
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